Nanda Kumar M S
Bangalore
Summary
Expert in stakeholder collaboration to gather and document business requirements, translating them into actionable solutions. Skilled in comprehensive data analysis using statistical methods and data modeling tools to identify trends and insights. Proven track record in implementing process improvements that enhance organizational efficiency and productivity. Strong documentation and communication abilities ensure effective stakeholder management and alignment with project objectives.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Sr Trust and Safety Specialist
Amazon development center
Bangalore
03.2017 - 04.2022
- Demonstrated expertise in email infrastructure and email deliver-ability significance.
- Analyzed unusual transactions using strategic critical thinking to uncover patterns and prevent account takeovers.
- Implemented fraud prevention measures, achieving a significant reduction in fraudulent activities and enhancing customer account security.
- Managed process re-engineering project that streamlined end-to-end service processes, reducing average handling time to 60 percent.
- Participated in workflow team to coordinate job assignments and manage work queue effectively.
- Conducted workload assessments and developed new processes to boost team productivity.
- Performed quality audits that increased team quality metrics to 92 percent as a member of core quality assurance team.
- Conducted interviews for candidate selection, contributing to successful hiring decisions aligned with Amazon's smart goals.
Admin
Acoustic energy
BANGALORE
05.2010 - 12.2012
- Was the point of contact between the vendors and service provider.
- Helped in making bookings for the event.
- Handled payment related work.
- Logistics and store house management.
Education
Bachelor of business management - Marketing
MS Ramaiah college of arts science and commerce
Bangalore, Karnataka06.2016
Skills
- Microsoft Excel and MySQL
- Data visualization with Tableau
- Python for data science
- NumPy and Pandas
- Seaborn and Matplotlib
- Plotly and Scikit-learn
- Machine learning techniques
- Business analysis and planning
- Requirement elicitation
- Stakeholder management
- Strategy and risk assessment
- Solution evaluation
Certification
- Master's program - Business Analyst, Simplilearn certified in collaboration with IBM, 2023-2024
- Certified Business Analysis Professional (CBAP)
- Agile Scrum master
- Tableau training
- Data analysis and visualization with Python
- Mathematical optimization for business problems
- Business Analyst Capstone
- Accenture North America Data Analytics and Visualization job simulation on Forage, 07/01/24
- Accenture North America project management job simulation, 07/01/24
- JP Morgan Chase and Co drafted eight user stories using Trello and prioritized them by estimating the relative level of effort required, ran the Scrum team's daily standup to effectively plan the day and energize the team members, conducted a sprint review to gather feedback on the Scrum's work, and a sprint retrospective to align on opportunities for improvement in future sprints
- Hospital management system (Mayo Clinic), developed software to manage workloads, used various BA techniques to identify solutions, created wireframes, workflows, ER diagrams, and RACI matrix
Affiliations
- Football fanatic, I have always loved the sport, both watching and playing
- Love adventure and traveling, a certified scuba diver
Accomplishments
- Electra Award for consistent performance
- Hawk-eye award for zero defects in the entire quarter
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Sr Trust and Safety Specialist
Amazon development center
03.2017 - 04.2022
Admin
Acoustic energy
05.2010 - 12.2012
Bachelor of business management - Marketing
MS Ramaiah college of arts science and commerce
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