Nanda Kumar.V
Bangalore
Summary
Highly organized and motivated Customer Support Executive dedicated to delivering excellent customer service. Proven track record in efficiently and effectively resolving customer inquiries and complaints.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
First Source Solutions Limited
Bengaluru
08.2023 - 08.2024
- Handling International inbound and outbound calls for Sky TV and broadband UK Process
- Providing first-call resolution, while following strict procedures that meet compliance guidelines, to identify and offer customers the products and services that they need.
- Responding to customer inquiries, providing information, resolving issues, and addressing concerns through phone.
- Identifying and resolving customer problems or complaints, and escalating issues when necessary to higher levels of support
- Adhering to specific processes and protocols set by the company for customer service interactions
- Offering assistance and guidance to customers on various aspects such as account management, technical troubleshooting, billing inquiries, etc
- Promoting additional products or services when appropriate and beneficial to the customer
- Achieving performance metrics and key performance indicators (KPIs) set by the company, which may include response times, customer satisfaction scores, and resolution rates
- Training and supporting new recruits for the process
- Assisting new team members with their queries
- Taking supervisory calls and resolving escalated issues.
Education
P.U.C -
Cathedral Pre University College
Bangalore04-2018
SSLC -
ST.Patrick's Boys' High School
Bangalore04-2016
Skills
- Excellent Communication
- Customer centric mindset
- Sales & Upselling
- Quick learner- effective listener
- Creative thinking
- Adaptability & Flexibility
- Team Player
- Microsoft tools
Accomplishments
- Best Performer Training
- Best Performer Net Perfomance
Languages
English
First Language
kannada
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
Personal Details
- Father's Name: Vijaya Kumar
- DOA: 17th April 2000
- Marital Status: Single
- Religion: Hindu
- Nationality: Indian
Timeline
Customer Support Specialist
First Source Solutions Limited
08.2023 - 08.2024
P.U.C -
Cathedral Pre University College
SSLC -
ST.Patrick's Boys' High School
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