Nanda Kishore M
Bengaluru
Summary
- ROLES AND RESPONSIBILITY
- Provided support to client related apps for the end user across US via mail and chat
- Configured , debug and troubleshoot application within VDI (Azure ,AWS , )
- Work closely with VDI/cloud engineers and assisted them with updates, workaround.
- Configure, reset and modify the user MFA (Multi-factor Authentication ) Accounts
- Monitoring Priority(P1)Alerts and reporting to the Level 2 team on timely basis for Quick actioning on Timely basis.
- Handled complex technical issues, documented solutions and effectively providing timely resolutions to all the products-related technical issues experienced by the clients
- Handling VPN and network related issues
- Solving the incidents and service requests within the priorities
- Providing high service support by effectively planning and execution
- Troubleshooting client applications in an cloud environment (Azure, AWS, VMware) on windows Responding to Client Emails and raising Incidents, Requests ,and Change requests accordingly As per business needs for the requested actions.
- performed data analysis and generated reports using SQL
Overview
2
2
years of professional experience
1
1
Certification
Work History
SW/tech/Cloud Support Associate
ACCENTURE
BANGALORE
04.2023 - Current
Software Associate
Capgemini
Bengaluru
11.2022 - 03.2024
- Resolved technical issues related to customer-facing applications.
Education
Master of Science - COMPUTER APPLICATION
JAIN UNIVERSITY
Bengaluru 08-2026
Bachelor of Science - Computer Applications
Acharya Institute of Graduate Studies
Bengaluru 09-2022
Skills
- Application Support
- Client/Customer Support
- Incident Management
- Problem Management
- Change Management
- SQL Proficiency
- Proficient in WEB development HTML , CSS JAVASCRIPT
- Outstanding Interpersonal Abilities
- Efficient Communication with Global Teams
- ITSM Tools (ServiceNow)
- Basic ITIL Knowledge
- Problem-Solving Skills
Langauges
English
First Language
English
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Kannada
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Certification
- Microsoft Certified: Azure Fundamentals
- Python Fundamentals Bootcamp
- Front-End Engineer Career Path
- Learn SQL Course
- Learn JavaScript Course
Timeline
SW/tech/Cloud Support Associate
ACCENTURE
04.2023 - Current
Software Associate
Capgemini
11.2022 - 03.2024
Master of Science - COMPUTER APPLICATION
JAIN UNIVERSITY
Bachelor of Science - Computer Applications
Acharya Institute of Graduate Studies
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