Nanda Kumar Ganesh
Bangalore
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Demonstrates expertise in data analysis and customer relationship management, leading to notable increases in client retention rates. Strong mentorship and time management skills complement a proactive approach, fostering long-term loyalty through effective issue resolution and exceptional service delivery. Ambitious in developing innovative retention strategies that promote overall customer success.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Retention Specialist
S&P Data
05.2021 - 06.2023
- Analyzed operational processes to assess cost-effectiveness and performance.
- Verify sales orders for accuracy, and perform data analysis of customers' current service utilization in order to present additional services and special offers that provide an enhanced solution.
- Contributed to additional assignments based on organizational needs.
- Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing.
- Direct junior team members while efficiently scheduling for optimal call handling.
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
Quality Control
Toyota Motor Manufacturing Inc
06.2019 - 04.2021
- Examined and confirmed quality compliance for more than 160 intake manifolds.
- Communicating with team members about the process to ensure a safe environment, and maintaining detailed records of all the parts, order numbers, and invoices for records management.
- Created and deployed best practices to improve efficiency and reduce defects.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Executed thorough inspections of completed financial records.
Sales Executive
ECPL
06.2017 - 12.2017
- Provided client relationship management and lead generation for investors in stock markets, and resolved customer queries regarding the subject matter.
- Addressed all incoming communications promptly through calls and emails.
- Targeted new markets and increased sales by 30% through proactive sales and negotiation techniques.
- Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.
Process Analyst Tek Systems
Hewlett Packard Enterprise
05.2015 - 11.2016
- Ensured confidentiality and data integrity in all work-related tasks, as depicted in company regulations and protocols.
- Directed service inquiries to relevant product support teams.
- Collaborated with engineering, manufacturing and corporate accounting teams to ensure compliance with quality benchmarks.
- Designed and executed escalation protocols to address issues aligned with contracted service levels.
- Identified ways to streamline processes for increased effectiveness.
- Recognized inefficient methods requiring improvement and brought to attention of professionals.
Education
PG Diploma In Business - Marketing
Conestoga College
04.2019
Bachelor's Degree - Business Management
Indian Academy
04.2016
Skills
- Clear and Concise Communication
- Interpersonal Communication
- Resourceful Solution Finder
- Experienced with Microsoft Office Tools
- Client Relationship Management
- Ability to multitask
- Professional client service
- Proficient in Adobe Suite
- Strong work ethic
- Prioritization and Scheduling
- Ability to manage deadlines
- Results-Driven Analytical Professional
- Strong collaborator
- Global mindset
- Administration
- Marketing
- Digital Email Campaigns
- Salesforce
- Scheduling
- Digital Design Expertise
- Personnel conflict management
- Offer development
- Data review
- Performance evaluation
- Customer retention strategies
- Retention management
- Problem-solving abilities
- Training and development
- Management consulting
- Teamwork
- Decision-making
- Remote conferencing and communication
Certification
- Sales Cloud for sales rep, Sales Force, 01/01/19, Present
- Email Marketing Certification, HubSpot, 01/01/19, Present
- Quality Management, Hewlett Packard Enterprise, 01/01/17, Present
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Retention Specialist
S&P Data
05.2021 - 06.2023
Quality Control
Toyota Motor Manufacturing Inc
06.2019 - 04.2021
Sales Executive
ECPL
06.2017 - 12.2017
Process Analyst Tek Systems
Hewlett Packard Enterprise
05.2015 - 11.2016
PG Diploma In Business - Marketing
Conestoga College
Bachelor's Degree - Business Management
Indian Academy
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