Summary
Overview
Work History
Education
Skills
Beyond Work
Timeline
Generic
NANDAKUMAR MENON

NANDAKUMAR MENON

Mumbai

Summary

Collaborative leader with strong experience in strategic planning and team management. Successfully led large teams, boosting both productivity and client satisfaction. Skilled in quality control and clear communication, with a focus on constant improvement, and building a results-driven, high-trust positive work enviornment.

Overview

28
28
years of professional experience

Work History

Head of Content and Operations

LexiConn Content Services Pvt. Ltd
Mumbai
02.2020 - Current
  • Lead and manage a team of professional content writers and editors to deliver high-quality outputs.
  • Ensure timely project delivery and client satisfaction through active monitoring of timelines and budgets.
  • Facilitate team growth and succession planning to optimize productivity.
  • Collaborate with CS and Marketing teams to develop pilots based on market demands.
  • Identify training needs and scheduled sessions while measuring effectiveness through feedback.
  • Recruit candidates for projects, maintaining adequate staffing levels for current and future opportunities.

Sr. Quality Control Specialist

Acusis Software India Pvt. Ltd
12.2010 - 01.2020
  • 1. Quality Check of random files done by editors and ensure that documents are error- free
  • 2. Providing Transcriptionists and Editors with feedback received from the client
  • 3. Mentoring the team on proofreading and devise different methods to help them increase their efficiency
  • 4. Providing the latest specifications received from the client to the team and ensure its implementation
  • 5. Hold meetings with team, and assess their quality vis-à-vis customer's requirement, and implement new methods if necessary.

Sr. Quality Analyst

Zion Technologies
Mumbai
09.2004 - 11.2010
  • Job profile consists of: 1. Checking files done by editors and ensure that the document is error-free
  • 2. Editing random files that are ready for upload and ensuring quality as deemed necessary by the client
  • 3. Providing users with feedback and help to improve their quality.

Sr. Quality Analyst

Infovision Software Private Ltd.
Mumbai
12.1999 - 08.2004
  • Monitoring team of 5 Editors and 20 medical transcriptionists and providing feedback on a daily basis with regards to their quality
  • Holding Quality Circle meetings with Editors on a weekly basis and help sort out their problems
  • Assisting in training new recruits by giving inputs and solving their queries pertaining to transcription.

Junior Officer

Datamatics Financial Services Limited
Mumbai
09.1997 - 11.1999
  • Interacting with corporate clients and their shareholders and provide utmost customer satisfaction
  • Preparation of weekly financial reports of the corporate clients and forwarding them to the Securities and Exchange Board of India (SEBI).

Trainee

Capital Market
Mumbai
03.1997 - 08.1997
  • A financial magazine related to the share market
  • Sub-Editor
  • Work included proofing and subbing of articles provided by the reporters.

Education

Bachelor of Commerce - Commerce

Mumbai University
Mumbai

Post Graduate Diploma - HRD

NIHRD
Chennai

Content Writing Master Course -

IIM Skills
New Delhi

Skills

  • Business and strategic planning
  • Team management
  • Decision-making
  • Effective communication
  • Team building
  • Quality control
  • Creative writing
  • Review and editing

Beyond Work

I have always enjoyed expressing ideas and thinking on my feet, which led me to participate in debates, elocution contests, and quiz competitions during school and college. I was proud to represent my school at inter-school elocution competitions and my college at inter-college quiz contests.

Music is my go-to therapy — I love listening to music, singing along, and letting it recharge me. Books are another world I love to step into; fiction, especially, has a special place in my heart. I also enjoy writing short stories whenever inspiration strikes.

Gardening is my way of slowing down — watering plants, cleaning up the garden, and trying to make it a little greener and more beautiful brings me a lot of peace.

I’m also a movie enthusiast who loves watching films on the big screen and sharing thoughtful analyses afterward.

Timeline

Head of Content and Operations

LexiConn Content Services Pvt. Ltd
02.2020 - Current

Sr. Quality Control Specialist

Acusis Software India Pvt. Ltd
12.2010 - 01.2020

Sr. Quality Analyst

Zion Technologies
09.2004 - 11.2010

Sr. Quality Analyst

Infovision Software Private Ltd.
12.1999 - 08.2004

Junior Officer

Datamatics Financial Services Limited
09.1997 - 11.1999

Trainee

Capital Market
03.1997 - 08.1997

Bachelor of Commerce - Commerce

Mumbai University

Post Graduate Diploma - HRD

NIHRD

Content Writing Master Course -

IIM Skills

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