Hi, I’m
Nandana K
Kannur,Kerala
Summary
Results-driven Customer Service Representative with over 2+ year of experience in customer service and support roles. I have a proven track record of building and maintaining excellent client relationships by proactively identifying customer needs and delivering effective, high-quality solutions. Skills include time management, effective communication, and a solid understanding of general accounting and finance transactions. A bilingual and hardworking professional, Eager to apply dedication to a new team. Work experience includes roles as a Customer Service Consultant at Tutorrabbit International Pathways and a Customer Supportive Executive at NESTO Hypermarket.
Overview
2
years of professional experience
Work History
Nesto Hypermarket
Customer supportive executive
08.2024 - 08.2025
Job overview
- Serve as the main point of contact for customers, both in-store and through digital channels.
- Responsible for ensuring a positive and efficient shopping experience by addressing inquiries, resolving issues, and providing excellent service.
- My role is vital in maintaining customer loyalty and upholding the Nesto brand reputation.
- Customer Interaction: Greet customers in a friendly and professional manner and assist them with their needs.
- Inquiry Handling: Respond to customer questions about products, store layout, promotions, and services via in-person communication, phone calls, and email.
- Issue Resolution: Effectively and empathetically handle customer complaints, returns, and exchanges in line with company policies.
- Product Knowledge: Maintain up-to-date knowledge of all product categories, from groceries and fresh produce to electronics and household goods.
- Collaboration: Work closely with other departments (e.g., floor staff, inventory, and management) to resolve customer issues efficiently.
- Feedback Management: Document and report customer feedback to management to help improve store operations and service quality.
- Sales Support: Provide information and recommendations to customers, assisting them in making purchasing decisions and promoting special offers.
Tutorrabbit International Pathways PVT LTD
Customer Service Consultant (Inbound and Outbound)
08.2023 - 06.2024
Job overview
- As a Customer Support Executive, I will be the first point of contact for all clients, both in person and over the phone.
- My primary responsibilities will include managing the front office, handling all incoming and outgoing calls, and providing essential information and guidance to students and parents regarding our educational consultancy services.
- Front Desk & Reception: Greet and assist all walk-in clients and visitors with a professional and welcoming demeanor. Manage the reception area, ensuring it is tidy and well-organized.
- Telecalling (Inbound & Outbound): Handle a high volume of calls, addressing inquiries about educational pathways, courses, and application processes. Conduct outbound calls to follow up on leads, provide updates, and confirm appointments.
- Client Consultation: Provide accurate and detailed information on domestic and international universities, admission requirements, and visa procedures.
- Administrative Support: Manage appointment scheduling, maintain detailed records of client interactions in a CRM system, and assist with other clerical duties as needed.
- Relationship Management: Build and maintain strong rapport with clients to ensure their satisfaction and a smooth transition through the educational counseling process.
- Issue Resolution: Address and resolve customer complaints and concerns efficiently, escalating complex issues to the appropriate team members.
Education
Tagore Higher Secondary School
HIGHER SECONDARY
01.2020
Govt Higher Secondary School Kalikadavu
SSLC
01.2018
M G College
MTTC from Montessori Teacher Training Course
01.2023
M G College
PPTTC
Skills
- Customer relationship management
- Microsoft Office Suite
- Digital Customer Support
- Customer Experience
- Customer Service
- Employee Services
- Time & Leave management
- Empathy
- Adaptability
- Communication Skills
- Customer/Client success
- Data Entry
- Data Management
- Flexibility
Personal Information
Title: Customer Experience and Support Executive
Timeline
Customer supportive executive
Nesto Hypermarket
08.2024 - 08.2025
Customer Service Consultant (Inbound and Outbound)
Tutorrabbit International Pathways PVT LTD
08.2023 - 06.2024
Tagore Higher Secondary School
HIGHER SECONDARY
Govt Higher Secondary School Kalikadavu
SSLC
M G College
MTTC from Montessori Teacher Training Course
M G College
PPTTC
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