Nandani Barot
Ahmedabad
Summary
Accomplished hospitality and customer experience professional with 3 years in QSR management and telecommunications. Managed diverse teams, exceeded sales targets, and ensured high customer satisfaction. Skilled in navigating operational processes and resolving complex customer inquiries in domestic and international contexts.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Experience Specialist
Effective Teleservices Pvt Ltd
08.2023 - 11.2024
- Utilized advanced communication skills to handle high-volume inquiries while ensuring quality compliance.
- Managed customer interactions to resolve complex service issues, enhancing overall satisfaction.
- Collaborated with team leads to identify process improvements and streamline customer service workflows, improving operational efficiency.
- Maintained a deep understanding of service protocols to provide accurate and efficient solutions for global clients.
- Etech Global
Shift Manager
Pizza Hut
08.2020 - 09.2021
- Directed store operations, coordinated staff, and ensured product quality to enhance customer experience during shifts.
- Supervised and motivated diverse team of 12 members to deliver seamless service and improve team dynamics.
- Successfully achieved monthly revenue and performance targets for the company.
- Maintained high standards of customer service and upheld food safety compliance to foster a safe dining environment.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated staff schedules to optimize coverage during peak hours.
Customer Service Representative (CSR)
Domino's Pizza
03.2020 - 07.2020
- Processed high-volume customer orders, ensuring timely and efficient service in fast-paced environment.
- Collaborated with the kitchen and delivery teams to ensure order accuracy and timeliness.
- Cultivated foundational skills in telecommunications and client communication, enhancing customer interactions.
- Managed cash register operations, ensuring accurate transactions daily.
- Monitored inventory levels and reported shortages to management regularly.
- Established strong customer relationships, fostering loyalty and repeat business.
Education
HSC -
Gujarat Secondary and Higher Secondary Education Board
04.2016 - 05.2018
Skills
- Operations
- Analytical Thinking
- Attention to Detail
- Decision-Making
- Accountability
- Relationship Building
- Conflict Management
- Adaptability & Flexibility
- Leadership
Languages
English
Upper Intermediate
B2
Timeline
Customer Experience Specialist
Effective Teleservices Pvt Ltd
08.2023 - 11.2024
Shift Manager
Pizza Hut
08.2020 - 09.2021
Customer Service Representative (CSR)
Domino's Pizza
03.2020 - 07.2020
HSC -
Gujarat Secondary and Higher Secondary Education Board
04.2016 - 05.2018