Nandeesh A
Bangalore
Summary
Resourceful Customer Support Team Lead known for high productivity and efficient task completion. Specialize in conflict resolution, process improvement, and team management. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Delight Team
The White Teak Company
Bangalore
09.2021 - Current
- Ensuring that customers do not encounter any issues online and providing assistance over the phone.
- Reach out to potential customers via email, phone calls, or other communication channels to introduce products/services and generate interest.
- Follow up on leads and inquiries promptly to nurture relationships and move prospects through the sales funnel.
- Provide pre-sales and post-sales support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Process orders received from customers, ensuring accuracy in product selection, pricing, and shipping details.
- Gather and provide feedback from customers to improve products/services and enhance the overall customer experience.
- Fulfilling the basic customization product requests from online customers.
- Live chat with customers on online platforms such as Facebook, Instagram, and Google Messages.
- Responding to Google reviews and also investigating the negative reviews and respond accordingly.
Senior Customer Service Executive
CONCOS BPO (Flinsco Auto Insurance)
Bengaluru
03.2018 - 04.2021
- Conducted outreach initiatives such as email blasts or direct mailings to remind customers about upcoming renewals.
- Provided technical support for customers who encountered difficulties during the renewal process.
- Solicited feedback from customers regarding their experience with the renewal process.
- Maintained accurate records of customer renewals and payments.
- Responded promptly to customer inquiries regarding their renewal status or any other related issues.
- Managed customer renewals and account updates, including contact information, payment methods.
- Updating customer accounts and processed payments.
- Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
- Processed applications for new or renewal documents in a timely manner.
Technical Support Executive
Hinduja Global Solutions (XIAOMI PROCESS)
Chennai
08.2017 - 02.2018
- Ensured compliance with quality standards set by the company when providing technical support.
- Resolved technical queries related to product features, functionality and configuration of software applications.
- Assisted customers with troubleshooting network connectivity issues on their phone or other devices.
- Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Provided technical support to customers via phone, email, and online chat.
Education
B.Com (Discontinued) -
CMR
Bengaluru, KA05-2017
CEBA -
Indian Academy PU College
Bengaluru, KA03-2014
SSLC -
Little Flower English Medium High School
Bengaluru, KA04-2012
Skills
- Customer Service
- Revenue Generation
- Performance Improvement
- Sales Development
- Lead Generation
- Product and service knowledge
- Sales closing
- Process Improvement
- Post-sales support
Languages
English
First Language
English
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Timeline
Customer Delight Team
The White Teak Company
09.2021 - Current
Senior Customer Service Executive
CONCOS BPO (Flinsco Auto Insurance)
03.2018 - 04.2021
Technical Support Executive
Hinduja Global Solutions (XIAOMI PROCESS)
08.2017 - 02.2018
B.Com (Discontinued) -
CMR
CEBA -
Indian Academy PU College
SSLC -
Little Flower English Medium High School
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