Nandeesh Reddy
Bengaluru
Summary
Experienced IT professional with 18 years of expertise in the SaaS and PaaS sectors. As a Senior Professional Services Sales Account Manager, I am deeply committed to value realization, fostering customer success, and ensuring high retention rates.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Senior Services Sales Account Manager, NA
Adobe System India Private Ltd
04.2018 - 11.2023
- North America Senior Services Sales Account Manager for assigned accounts spread across verticals and regions in US. Offering Adobe consulting services offerings across the solutions.
- Work with customers and prospects to understand their business challenges/objectives and position consulting solutions that deliver business outcomes leveraging the Adobe Experience Platform.
- Assisting customers in maximizing their investment by facilitating discussions on adoption, customization, integration, and addressing any unresolved issues that may influence customer retention and renewals
- Work in tight coordination with software field sales, solution account managers, pre-sales, customer success resources, industry leadership, and with partners.
- Collaborate internally with sales operations, deal desk, and onshore / offshore support teams to streamline and expedite the process to give customer a seamless experience in procuring our services.
- Build, present and execute effective territory and account plans for the current financial year. Created comprehensive sales reports that informed executive decision making.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships. Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products services.
- Consistently exceeded quotas by leveraging an extensive network of contacts within target industries. Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates. Streamlined internal processes for improved efficiency, allowing more time spent on building client relationships.
- Participated in ongoing professional development activities to stay current on industry trends and best practices. Enhanced brand visibility through strategic participation in marketing campaigns and promotional initiatives.
- Mentored junior account managers to improve overall team performance and drive professional development.
Snr Business Operations APPS, India
Oracle India Private Ltd
03.2017 - 04.2018
- Snr Business Operations representative supporting india Apps team. Providing programs to improve operational efficiency, consistency, and compliance in support of the organization’s financial and tactical business objectives.
- Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts. Providing business practices and processes. Developing, communicating, and training the organization on business practices and processes.
- Receivable, Purchasing, and Risk Management to ensure accurate and timely transaction processing.
- Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives.
- Provide updates to management regarding budget to actual, informing them of deviations and opportunities.
- Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Consulting Sales Rep, Core Tech
Oracle America Inc
12.2015 - 02.2017
- Consulting Sales Representative within Technology Consulting for North America Consulting in Oracle. Support accounts covering various industry verticals like automotive, banking, securities, finance, and manufacturing, specialized in consulting.
- Support Oracle Consulting service lines which include Business Consulting Services, Organizational Change Management Services, Enterprise Architecture Services, Solution Services, Expert Services, and Extended Services.
- Articulate Oracle’s consulting value proposition, differentiators to prospects and effectively manage services positioning and strategies.
- Negotiate deals with customers based on pricing, contractual terms and conditions, GSD services delivery models, profitability of onsite versus offshore resource allocation, etc.
- Develope and maintain competitive knowledge on Oracle services, industries and products to leverage in sales cycle.
Associate Consulting Sales Manager
Oracle India Private Ltd
09.2010 - 11.2015
- Consulting Bid Manager (Level 2 Certified) North America Technology Consulting at Oracle, with over 250+ accounts covering various industry verticals like automotive, banking, securities, finance and manufacturing.
- Manage key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business. Manage and close Oracle consulting sales opportunities through positioning consulting services based on customer products, account resource allocation and planning.
- Optimize territory management plans by analyzing data on customer demographics, preferences, and buying patterns. Increase pipeline through demand generation and targeted campaigns to the Oracle consulting and/or net new accounts.
- Create compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly. Driving and managing the entire sales process – targeting to top prospects, identifying client solutions, negotiating and closing.
- Overcome objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs. Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries.
- Successful collaboration with different technology and applications sales team across the organization wherein we are pursuing the same set of accounts for different Oracle solutions.
Assistant Manager of Operations
HSBC Technology & Services
06.2005 - 09.2010
- Assistant Manager of Operations leading a team of 8 members directly and handling a team of 35 team members as a floor manager. Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Interact with the business area and other departments of HSBC for the smooth flow of business. Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members. Motivate team members to perform better & set strategy for the team to meet the team target & individual targets.
- Conduct appraisals & also take up monthly review sessions for the team members. Keep track & update all performance and personal related documents of the team member for audit purpose.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Education
Bachelor of Business Management - Marketing
RC College of Commerce
Bengaluru, India 04.2001 -
Skills
Business growth and retention
Accomplishments
- FY22 - 251% - Have been awarded MVP for Q2 at Organization level and Q3 at the Business Region level (JAPAC), One of the Adobe Platinum Club winners for FY22.
- FY21 - 150% - Sales Achievement Award.
- FY20 - 130% - Sales Achievement Award.
- FY19 - 120%
- FY18 - 90%
Timeline
Senior Services Sales Account Manager, NA
Adobe System India Private Ltd
04.2018 - 11.2023
Snr Business Operations APPS, India
Oracle India Private Ltd
03.2017 - 04.2018
Consulting Sales Rep, Core Tech
Oracle America Inc
12.2015 - 02.2017
Associate Consulting Sales Manager
Oracle India Private Ltd
09.2010 - 11.2015
Assistant Manager of Operations
HSBC Technology & Services
06.2005 - 09.2010
Bachelor of Business Management - Marketing
RC College of Commerce
04.2001 -