Nandeeshwara Pura Mahesh
Bengaluru
Summary
A results-driven Customer Success Engineer with over 3 years of experience specializing in drone systems, software integration, and flight control. Proven expertise in AG++, Pixhawk, ArduPilot, and Mission Planner, with a strong track record of delivering exceptional technical support, leading customer training, and ensuring system reliability. Successfully supported numerous Type Certificate audits across India. Combines deep technical knowledge with excellent client relationship management to drive customer satisfaction and product adoption.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Customer Success Engineer - Grade 2
PDRL (Passenger Drone Research Pvt. Ltd.)
12.2022 - Current
- Spearheaded customer onboarding and training programs for AG++ and Pixhawk platforms, enhancing user proficiency and reducing support tickets.
- Demonstrated and explained Bhum eet App to local DSPs, farms, and agricultural organizations, delivering real-time, in-depth training sessions across South India.
- Integrated multiple flight controllers (AG++, Pixhawk, and others) and conducted successful flight demonstrations across South East India.
- Trained drone OEM partners on the AeroGCS Green App, ensuring seamless integration and operation in their manufacturing processes.
- Delivered critical remote and on-site technical support for system integration and firmware configuration, achieving a strong track record of rapid issue resolution.
- Configured and tuned AG++ and Pixhawk flight controllers with ArduPilot firmware for multi-rotor drone frames, improving stability and reliability.
- Collaborated with engineering and QA teams to enhance system performance and client experience.
- Supported 15+ Type Certificate audits across India, ensuring compliance and customer satisfaction.
Drone Pilot
PDRL (Passenger Drone Research Pvt. Ltd.)
12.2022 - 05.2023
- Conducted drone flight tests using quadcopter and hexacopter platforms for field validation.
- Supported engineering teams by testing firmware updates and tuning mission parameters in ArduPilot.
- Performed site surveys and data analysis to improve flight safety and performance.
- Assisted in pre-delivery inspections and client demonstrations, ensuring readiness for commercial operations.
Aircraft Maintenance Engineer Trainee
Govt Flying School
01.2020 - 02.2020
- Inspected aircraft for compliance with regulations, company standards, and safety requirements.
- Removed and installed subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
- Obtained fuel and oil samples to check for contamination and ensure flight safety.
- Operated power tools, gauges, and testing equipment to adjust, repair, and replace faulty aircraft components.
Education
B.E. - Aeronautical Engineering
East West College of Engineering
12.2022
Skills
Technical Documentation: MS Word, MS Excel
Certification
DGCA Certified Drone Pilot
Timeline
Customer Success Engineer - Grade 2
PDRL (Passenger Drone Research Pvt. Ltd.)
12.2022 - Current
Drone Pilot
PDRL (Passenger Drone Research Pvt. Ltd.)
12.2022 - 05.2023
Aircraft Maintenance Engineer Trainee
Govt Flying School
01.2020 - 02.2020
B.E. - Aeronautical Engineering
East West College of Engineering