NANDHAGOPAL S
Coimbatore
Summary
Dedicated and results-driven Accounts Receivable Trainer with over 3 years of experience in medical billing and revenue cycle management. Expertise in training and developing teams on the full AR process, including claim submission, payment posting, denials management, and insurance follow-ups. Proven track record of reducing aging accounts, and improving cash flow by providing tailored coaching and guidance. Strong communicator with a passion for fostering a high-performance team culture, and driving operational efficiency in medical billing environments.
Overview
6
6
years of professional experience
Work History
AR TRAINER
VENTRA HEALTH
CHENNAI
05.2024 - Current
- Conducted training programs for New Hires and Laterals on the complete AR process, including claim submission, payment posting, and follow-up procedures.
- Developed and updated training materials to reflect industry best practices and the latest regulatory changes.
- Trained users on handling insurance denials, rejections, and appeals, resulting in a improvement in claim resolution time.
- Provided one-on-one coaching to users , improving overall performance and reducing AR days.
- Delivered ongoing training sessions for software systems, and also monthly calendar trainings to improve efficiency in AR and billing processes.
- Created and presented AR performance reports to leadership, identifying key issues and areas for improvement in the collections cycle and shown the efficacy in quality on all the specialitiies.
AR Trainer (NHT, LHT&OJT)
Quintessence Business Solutions and Services
Coimbatore
02.2023 - 05.2024
- Handled Batch of 15+ Freshers & AR Laterals and trained them in General billing, RCM and All the AR Scenarios
- Given Assessment on daily basis without any attrition and moved the batch to OJT Phase
- Conducted Mock calls to all the trainees on major denials and given valid feedback to Trainees
- Helped Users in initial stage of Production and given valid Floor support to users on Calls
- Tracked the Trainees OJT Production & Quality and kept a track on them to find their performance
- Given Training to Bench Users based on the OPS Requirement
- Raised RRF based on the OPS Requirement and been a major part of interview process while hiring Freshers to Point out a Potential Candidate
Senior Process Associate
Cognizant technology Solutions
Chennai
01.2022 - 02.2023
- Worked for US Providers on CMS1500 Claims and addressed different kind of denials
- Performed targeted collections on past due accounts aged over 90+ days claims and got resolution
- Trained freshers about the General billing process and doing buddy up in process in addition to process and quality
Process Associate
Omega Healthcare
Bangalore
06.2019 - 01.2022
- Worked for US Providers in 6 different Practices and worked especially on client transition projects
- Followed all the HIPAA regulation and worked on the different software's assigned
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards on quality
Education
Bachelor of Engineering - Electrical, Electronics and Communications Engineering
KIT-KalaignarKarunanidhi Institute of Technology
Coimbatore06.2019
High School Diploma -
KKN-Kamban Kalvi Nilayam Higher Secondary School
05.2015
SSLC -
BHSS
Coimbatore05.2013
Skills
- General Billing
- Student engagement
- Classroom oversight
- Managerial Skills
- Public Speaker
- Relationship Building
- Decisiveness
- Search Engine Optimization
- OJT Training to users
- New hire training
Accomplishments
- Supervised team of 13 staff members and Handled New Hire Training for Batches.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained Freshers who are all new to General Medical billing and given training in RCM and all the AR Scenarios.
- Occupied with batch of 19 members and Given assessment to users.
- Won Star Performer for production with good quality accuracy.
Timeline
AR TRAINER
VENTRA HEALTH
05.2024 - Current
AR Trainer (NHT, LHT&OJT)
Quintessence Business Solutions and Services
02.2023 - 05.2024
Senior Process Associate
Cognizant technology Solutions
01.2022 - 02.2023
Process Associate
Omega Healthcare
06.2019 - 01.2022
Bachelor of Engineering - Electrical, Electronics and Communications Engineering
KIT-KalaignarKarunanidhi Institute of Technology
High School Diploma -
KKN-Kamban Kalvi Nilayam Higher Secondary School
SSLC -
BHSS
Similar Profiles
WILLYN E. DANGANWILLYN E. DANGAN
Billing Specialist at Ventra HealthBilling Specialist at Ventra Health
Jude Michael YuzonJude Michael Yuzon
Customer Service Specialist at Ventra HealthCustomer Service Specialist at Ventra Health
Marquita WynterMarquita Wynter
Senior Accounts Receivable Specialist at Ventra HealthSenior Accounts Receivable Specialist at Ventra Health