Nandhakumar A
Senior Analyst - Sales Operation
Bengaluru
Summary
Driven Senior Analyst - Inside Sales with 8.4 years of experience driving Cloud Sales , SaaS , IT Services Sales with expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
8
8
years of professional experience
Work History
Senior Analyst - Sales Operation
Dell Technologies
08.2021 - Current
- Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy clearly defining ideal customer profile and contacting them via phones & emails
- Understanding customers needs, answering potential customers questions and sending additional information per email
- Create brief report during client meetings identifying clients requirements Remains up to date on new product, technology, and services offerings
- Maintaining database (Salesforce, CRM, Zoom Info, etc.) of prospective client information
- Conduct Services presentations, demonstrations, and workshops to showcase the features and benefits of our IT Services (Support and Deployment), Solutions (MDR- Cyber Security) , Education Services and strong collaborator with internal and external stakeholders
- Tracking weekly, monthly, and quarterly performance and sales metrics
- Meet targets of SR within Dell designated systems depending on the request assigned
- Craft team KPIs, motivate teams, provide constructive feedback, and conduct review meetings regularly
- Good understanding of usage of LinkedIn Sales Navigator and Sales CRM
- Collaborate with Internal team& customers and managing SLA with key stakeholders & aligning to business goals
- Explain a challenging situation while training a team on DSA quoting tool.
Coordinator/Project Management
Verizon Data Services India Pvt. Ltd
06.2020 - 07.2021
- Create quote / Contract / Order activity within Verizon designated systems depending on the request assigned ( PQ, Premisys , PEGA etc..,).
- Interact with all lines of business as required to complete a quoting / ordering task efficiently.
- Escalate other parties in case of note meeting their KPI/SLA.
- Productivity inform the requester about risks and issues on the Quote /Order.
- Report day-to-day activity and statuses.
- Responsible for the quality and accuracy of the quotes and orders delivered.
- Meet quoting, contracting, and order submission Service Level Agreements(SLAs).
- Proper SFDC / SWAP Case Management.
- Drive Knowledge in SFDC (Sales Force) and PEGA System.
KPMG Assurance and Consulting Services LLP
Analyst In Advisory - Risk Consulting
02.2019 - 06.2019
- Script Approach – Execute KPMG tool at customer environment in order to capture deployment details from their environment (based on Network or Standalone machines).
- Manual Approach - We have deployment sheet & sign off sheet were we will capture the Microsoft detail from each and every machine in manual method by writing down the details from each & every PCs.
- Assisting in carrying out quality audit and other assurance services to clients in a specific industry sector.
- Identify and communicate accounting and auditing matters to managers and partners
- Identify performance improvement opportunities.
- Interact with clients to help ensure that the information flow from the client to the audit team is efficient.
Inside Sales Executive
Essential Soft Solution
08.2016 - 05.2020
- Engaged in lead generation activities to identify potential clients and promote cloud solutions.
- Collaborated with the sales team to optimize lead conversion and achieve sales targets.
- Provided post-sales support to ensure customer satisfaction and retention.
- Worked closely with outside sales representatives to jointly close complex deals requiring multiple touchpoints with prospects or clients.
- Kept detailed records of all customer interactions and transactions using CRM software , ensuring seamless communication across departments.
- Collaborated with colleagues to develop new strategies for up-selling and cross selling products or services.
- Keeping accurate records of all sales and prospecting activities Resolving customer complaints and disputes.
- Effectively turn prospects and qualifies Account Based Marketing leads into Opportunities and revenue pipeline by filtering them through different criteria based on BANT qualification.
- Done Google - Cloud - SAAS Product (Guide - Basic, Business and Enterprise Plan).
- Study various reports to understand the client's business in order to create sales & marketing strategies to increase his business.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Interact with existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
BACHELOR OF INFORMATION TECHNOLOGY - Information Technology
PSG College Of Technology
Coimbatore 04.2001 - 04.2015
Information Technology
MPTC
Namakkal, India 04.2001 - 04.2012
Skills
Cloud Sales - SAAS
Competitors Market Analysis
Effective Time Management
SFDC(Sales Pipeline Management)
Zoho CRM , Zoom Info , LinkedIn(Sales Navigator) and LUSHA
Upselling and Cross Selling
Planning & Analysis
Quoting Tools(PQ , PEGA and Premisys)
Power BI
Google Sheets
Sales Coaching
Google Docs
Performance monitoring
Report Preparation
Timeline
Senior Analyst - Sales Operation
Dell Technologies
08.2021 - Current
Coordinator/Project Management
Verizon Data Services India Pvt. Ltd
06.2020 - 07.2021
KPMG Assurance and Consulting Services LLP
Analyst In Advisory - Risk Consulting
02.2019 - 06.2019
Inside Sales Executive
Essential Soft Solution
08.2016 - 05.2020
BACHELOR OF INFORMATION TECHNOLOGY - Information Technology
PSG College Of Technology
04.2001 - 04.2015
Information Technology
MPTC
04.2001 - 04.2012