Nandhini Ganapathi
Systems Engineer
Chennai,Tamil Nadu
Summary
A highly motivated and dedicated professional with 11 years of total experience 8 years in non-technical roles and the last 3 years in technical positions. Driven by a strong interest in coding and continuous learning, I pursued relevant certifications and successfully transitioned internally from a non-tech to a tech role within the same project. I am now seeking a challenging opportunity in a reputable organization where I can apply my technical expertise, adaptability, and passion for emerging IT trends to drive innovation and contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Systems Engineer
Tata Consultancy Services
Chennai
04.2022 - Current
- Provide Level 2 & 3 support for retail Point of Sale (POS) applications, ensuring system stability and store operations continuity.
- Troubleshoot and resolve complex application-level issues; identify root causes and validate business-requested changes.
- Collaborate with business analysts and technical architects to ensure accurate implementation of fixes and enhancements.
- Created and deployed a PowerShell script to automate Dynatrace OneAgent installation across 60+ servers, significantly improving deployment efficiency and consistency.
- Use custom extensions to integrate SQL Server tables into Dynatrace, query the database based on business analyst requirements, and deliver data insights to support client business decisions.
- Perform basic Linux system administration tasks, including log analysis, service monitoring, and troubleshooting to support observability and infrastructure health.
- Analyze logs and performance metrics to monitor server and POS machine health, identifying trends and potential issues.
- Participate in incident, problem, and change management processes to ensure timely resolution and system improvements.
- Support integration and optimization of monitoring tools across the retail IT infrastructure.
Retail Promotions Team Lead
Tata Consultancy Services
Chennai
07.2020 - 03.2022
- Led a cross-functional team in executing global .com and international retail promotions, coordinating with development, QA, and content teams to ensure accurate and timely campaign deployments within defined SLAs.
- Managed client communications and promotional system workflows, resolved escalations through root cause analysis, and provided data-driven performance reports in weekly trade and client meetings.
Network Planning & Optimization Specialist
Tata Consultancy Services
Chennai
03.2017 - 06.2019
- Planned and analyzed cost-effective network coverage strategies , delivering data-driven reports, estimates, and full-scale file analyses under tight deadlines.
- Resolved complex networking issues, mentored junior analysts, and maintained strong client relationships to ensure high satisfaction and team collaboration.
Market Research Analyst
Tata Consultancy Services
Chennai
09.2012 - 07.2016
- Conducted nationwide research on retail and on-premise locations, verifying data via calls and online tools.
- Built and maintained a predictive database, delivering insights that improved client satisfaction and supported strategic sales forecasting.
Education
Java | Advanced DSA and CS Fundamentals - Computer Programming
Scaler Academy
Chennai03.2022
Bachelor of Science - Mathematics
Bon Secours College For Women
Thanjavur, TN06.2012
Skills
Java
SQL
LINUX
Dynatrace
Design principles
Powershell
Git
Jira
Client service and support
Excellent communication
Achievements Awards
- Received “On the Spot” Award for creating a Dynatrace dashboard integrated with AI-powered alerts, successfully resolving recurring monitoring issues across all servers.
- Honored with “Star Performer” Award for outstanding team leadership and performance management during peak operational periods.
Personal Information
- Date of Birth: 10/12/91
- Marital Status: Married
Disclaimer
I hereby declare that the above information mentioned in the resume is correct and complete to the best of my knowledge and belief.
Timeline
Systems Engineer
Tata Consultancy Services
04.2022 - Current
Retail Promotions Team Lead
Tata Consultancy Services
07.2020 - 03.2022
Network Planning & Optimization Specialist
Tata Consultancy Services
03.2017 - 06.2019
Market Research Analyst
Tata Consultancy Services
09.2012 - 07.2016
Java | Advanced DSA and CS Fundamentals - Computer Programming
Scaler Academy
Bachelor of Science - Mathematics
Bon Secours College For Women
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