Nandhini S

CMR (Chargeback, MasterCard, and Reconciliation)

• Settlements for MasterCard and Visa cards, including third-party products.
• Managed contractual support for MasterCard products
• Processed adjustments and financial entries for Chargeback and ATM cash disputes.
• Addressed internal general ledgers, TLM, Nostro, and Vostro accounts.
• Processed Financial entries on Visa and Master billings.
• Prepared GST statistics, MCBS settlements, and card reconciliation reports
• Managed cash flow reports - Ensured cash flow alignment between bank accounts and company records
• Liaised with external banking institutions for incoming and outgoing funds flow
• Supported internal and external audits (e.g., KPMG)
• Automated bank chargeback GLs via Xceptor
• Prepared comprehensive process documents on settlement and adjustment subjects.
• Developed required troubleshooting procedures.
• Provide assistance, training, and subject matter expertise for CMR.

SDN & AML Sanctions Screening

• Monitored compliance-related queue alerts and acted promptly
• Ensured adherence to AML and SDN protocols
• Conducted enhanced due diligence for high-risk entities and individual accounts
• Analyzed critical profiles and identified transaction patterns to prevent illicit activities
• Classified OFAC hits as 'match' or 'not a match' with minimal guidance
• Reported suspicious transactions efficiently
• Reduced false positive alerts by identifying and sharing trends with the team
• Assisted and trained Transaction Screening Case Analysts
• Collaborated with relationship teams to gather additional information for potential matches
• Conducted sanitary testing on Nes-Screening

KYC (Know Your Customer)

• Conducted comprehensive KYC onboarding for new and existing customers
• Reviewed client documentation, vendor databases, and proprietary data entries for KYC refresh

• Provided guidance on effective business communication and relationship-building strategies
• Organized seminars, workshops, and one-on-one training sessions
• Collaborated with managers to assess training needs and coordinate session schedules