NANDHINI S
Ambattur
Summary
Detail-oriented professional with over 9 years of experience in customer service and order management. Expertise in managing end-to-end order workflows and resolving customer inquiries efficiently. Recognized for strong communication skills and a consistent track record of meeting performance targets. Demonstrates ownership and a customer-first approach in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CS & OTC Associate
RELX INDIA PRIVATE LIMITED
10.2021 - Current
- Managed end-to-end order processing for Elsevier to ensure efficiency and accuracy.
- Coordinated with internal teams to guarantee timely fulfillment of all orders.
- Addressed customer inquiries regarding book orders, availability, and delivery status.
Senior Engineer – B2B
CSS CORP PRIVATE LIMITED
01.2019 - 08.2021
- Delivered technical support for Roku streaming device via international voice process.
Invoice discounting Analyst
INTELENET GLOBAL SERVICES
09.2016 - 12.2018
- Processed and managed invoice discounting operations for Barclays corporate clients.
Customer Support Associate
FIRST SOURCE SOLUTIONS
05.2015 - 12.2015
- Handled semi-voice customer support for Airtel clients in India
Customer Support Associate
ADVENTURES INDIA PRIVATE LIMITED
04.2014 - 05.2015
- Facilitated email support for clients with questions concerning share market activities.
Education
BTECH - IT
Loyola ICAM College of Engineering And Technology
Nungambakkam01.2014
HSC -
Viswabharathi mat hr sec school
Velachery03.2010
S.S.L.C. -
Viswabharathi mat hr sec school
Velachery04.2008
Skills
- Collaboration and teamwork
- Positive mindset
- Self-motivation
- Qualitative analysis
- Quick learning ability
- Willingness to learn
- Mentorship
Personal Information
- Domicile: Tamil Nadu
- Father's Name: S.SampathKumar
- Date of Birth: 09/10/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Affiliations
- Promoted from L1 to B2B support within 9 months at CSS Corp based on exceptional performance
- Recognized as a consistent CSAT performer at CSS Corp
- Played a key role in a cross-functional transition involving project accounting
- Took initiative in mentoring and training new team members, fostering supportive team environment
- Volunteered for a process improvement suggestion
Certification
- Power BI Basic certification
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
CS & OTC Associate
RELX INDIA PRIVATE LIMITED
10.2021 - Current
Senior Engineer – B2B
CSS CORP PRIVATE LIMITED
01.2019 - 08.2021
Invoice discounting Analyst
INTELENET GLOBAL SERVICES
09.2016 - 12.2018
Customer Support Associate
FIRST SOURCE SOLUTIONS
05.2015 - 12.2015
Customer Support Associate
ADVENTURES INDIA PRIVATE LIMITED
04.2014 - 05.2015
BTECH - IT
Loyola ICAM College of Engineering And Technology
HSC -
Viswabharathi mat hr sec school
S.S.L.C. -
Viswabharathi mat hr sec school
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