Nandhini Santhosh
Bangalore
Summary
Versatile professional with a career spanning from 1998, encompassing roles such as Telemarketing Executive, Sales Coordinator, Admin & Finance Coordinator, Front Office & Admin, Executive Assistant, Data Entry Operator, HR Generalist, Recruitments, Payroll Specialist, Team Lead CST, Manager Customer Experience. Experienced in working across multiple companies of various industries. Have worked on roles, on contract and as a freelancer. Ability to adapt various roles and contribute effectively to dynamic environments.
Overview
22
22
years of professional experience
Work History
Manager HR & Admin (Generalist)
E Carobaar Technologies Private Limited
Bangalore
01.2022 - 05.2022
- Since it was a start-up company had to work on hard core recruitments of all profession, come up with company policy and processes, handling clients, cross marketing, basic admin & facilities.
Payroll Specialist, Team Lead CST
Khurana & Co
Bangalore
07.2019 - 12.2021
- Addressing client queries and handling escalations, analysis of various reports, counselling and convincing clients after analysis of case history with respective inhouse teams, upselling application with upgrading the plans, promoting insource clients to outsource services, reconciliation of taxes during FY ending.
Manager HR & Admin
KAHO LABS PRIVATE LIMITED
Bangalore
10.2014 - 03.2019
- Complete HR & Admin related activities - like Recruitments (start from headhunting, screening, interview, recruitment, background verification, documentation, Employee File & records), Induction, handholding, trainings
- Managing teams of recruiters, admin and CX.
Senior Admin Manager & HR Generalist
iPass India Pvt Ltd
Bangalore
09.2004 - 02.2009
- Worked on complete recruitments of technical professionals and support professionals
- Complete Admin, Facility management and finance co-ordination
- Travel related arrangements, attendance statements, leave records and LOP statements
- Induction to new joiners, petty cash, maintenance of AMC, contract agreements, complete vendor management, employee insurance and claims.
Executive Administration
iOrmyx India Pvt Ltd
Bangalore
06.2000 - 05.2003
- Maintenance of all registers, preparation of crystal reports, tracking of timesheets, scheduling interviews, travel arrangements, maintenance of employee leave records, basic housekeeping and handling EPABX.
Manager Customer Experience
VelanIT Solutions Private Limited
Bangalore
06.2022
- Client management & coordination, handling escalations, service desk and periodical reports, client ratings and feedback, streamlining process, internal team coordination, tracking on multiple calls / mails, sharing MOM to higher Mgt of all client review meetings, reconciliation of service reports and analysis of project executions.
Education
Skills
- Customer Service Management
- Handling Escalations
- Customer Satisfaction Enhancement
- Recruitments
- Screening & Analysis
- Induction
- Training
- Admin & Facility Management
- Team building
- People Management
- Communication
- Maintenance of AMC Agreements
- Employee Files and documents
Languages
English, Kannada, Tamil, Hindi, Tulu, Malayalam, Telugu
Timeline
Manager Customer Experience
VelanIT Solutions Private Limited
06.2022
Manager HR & Admin (Generalist)
E Carobaar Technologies Private Limited
01.2022 - 05.2022
Payroll Specialist, Team Lead CST
Khurana & Co
07.2019 - 12.2021
Manager HR & Admin
KAHO LABS PRIVATE LIMITED
10.2014 - 03.2019
Senior Admin Manager & HR Generalist
iPass India Pvt Ltd
09.2004 - 02.2009
Executive Administration
iOrmyx India Pvt Ltd
06.2000 - 05.2003
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