NANDHU S KAVALAYIL Chargeback Analyst

As a passionate, result-oriented graduate, I have pursued a career as a Chargeback Specialist, specialising in process management and resolving payment disputes by analysing transaction data, identifying fraud patterns, and ensuring the security of financial transactions.

• Successfully completed Project Vector Connect, along with 15 other investigators. The project was designed for high-speed processing of Transaction Risk Investigation and later implemented as a streamlined process. It eventually involved approximately 100 investigators across three different sites
• Successfully undertook Project Cluster Logic aimed at process improvement, leading a team of five members (4+1). Improved the overall pass action ratio from 28% to 60%, achieving a maximum fraudulent account identification rate of 100%. Enhanced the quality and performance of individuals as well as the site, raising it from 75% to 90%. Identified major red flags, including risky country combinations and products/services specific to marketplaces such as NA/CA/MX/BR/CN/JP/TR
• Trained two new batches in the Vector Connect process
• Individually mentored Transaction Risk Investigators by providing bite-sized training sessions and investigation assistance, leading to notable improvements in quality and processing speed
• Increased overall accuracy by conducting quality audits at both the team and site levels

• Engaging in research on current issues
• Martial Arts
• Interested in continuous learning
• Building innovative solutions
• Content Writing