Summary
Overview
Work History
Education
Skills
Timeline
Generic

NANDIGAMA SRINIVAS

NOC Manager
Hyderabad

Summary

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 9-year record of building positive relationships with internal and external stakeholders.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Infrastructure Manager

Nsight-INC
Hyderabad
01.2018 - Current
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
  • Tested network's performance and created strategies to maintain integrity of overall infrastructure.
  • Worked in team-driven environments and communicated effectively with stakeholders.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
  • The core mission of my team to ensure that all clients network devices which are 1200+ and distributed, Data Center servers which are 900+ and the backup applications and services remain 100% secure, scalable, fast, and available, by providing real-time application and performance monitoring in a 24/7 environment. Managing and monitoring client’s network infrastructure which consists of Cisco 3500, 1800 series routers, 4500, 2900 series switches and Windows servers, Esxi virtual host, Hyper-V servers
  • Ensure that the network infrastructure is well managed and functions without interruptions using monitoring tools like SolarWinds to ensure 99.5 % uptime.
  • Client Relationship Management.
  • Perform various troubleshooting and maintenance operations in Windows Server 2003, server 2008, 2012 R2 & server 2016 environment.
  • Analyzing logs, tracks and resolving the P1 incidents.
  • Server Migration to new hardware/virtualization platform.
  • Providing Tier 2 server support and managing the File/Print servers.
  • Configure, managing and Troubleshooting the Backup issue for Physical and virtual servers.
  • Perform day to day server’s backup monitoring using the backup applications such as Symantec backup exec and Veritas, Druva Phoenix (AWS S3 Storage), Druva Insync (AWS S3 Storage) and work on failed backup jobs and ensure to get the backup jobs completed successfully for each server on Daily, weekly, Monthly basis as per backup policy.
  • Troubleshooting the Backup issue, VSS, VM and file/folder backup and restoring the data/files request by users.
  • Troubleshooting of server hardware failure using Dell iDRAC and HP ILO and deploy the OS.
  • ESXi host and managing the VM creation, resource allocation and troubleshooting.
  • Working with ITIL process to fix the issue and perform the various IT task.
  • Preparing the SOPs documents and submit to client and share across the team.
  • Part of security hardening the client infrastructure, upgrading physical server BIOS Firmware, Dell iDRAC Firmware whenever latest updates release by Vendor.
  • Managing Global printers using Print logic tool, updating printer passwords.
  • Monitor CTERA cloud services where user data stored in the cloud as CTERA are Hybrid cloud solution because the data is stored in the Cloud and the local device is working as a local cache to guarantee a fast data access to the users.
  • Configure/installation and troubleshooting of pulse secure VPN client for users to connect VPN.
  • Applying windows patches for servers 2012, 2012 R2, 2016, 2019 using third-party tool KACE appliance.
  • Monitor VCenter hosted in Data center.
  • Facilitate problem resolution across internal teams, driving actions, communication, RCA/Best Practices.
  • Establish relationships and effectively communicate with key members of Client’s technical team and IT regional managers, business operational managers globally including management personnel.
  • Excellent understanding of networks pertaining to LAN, WAN, IT Communication, Server Administration and Maintenance in a multi-platform environment.
  • Pro-active monitoring of high critical production servers, physical servers, virtual servers and verifying the issues and reporting to the respective teams.
  • Call logging and ticket creation for unresolved issues, escalating and follow up through the raised tickets within the team.
  • Make sure that events and alerts generated through system monitors are worked upon in a timely and prescribed manner by the team.
  • Timely escalation of issues and engagement of appropriate support teams, validating proper severity and taking appropriate actions, email alerts escalation to concerned support groups in case of server down, threshold breach or application hanging issues. Monitor and escalating Windows/Linux/Network/ Production application server issues to concerned team.
  • Timely update worklogs of the incidents and follow up with the requestor’s, engineer, and stake holders.
  • Monitoring and checking various system services for servers in regular intervals.
  • Co-ordinate with service providers/vendors in case of issues with internet links.
  • Participate actively on Incident Management calls and coordinate with other teams for outages and operational issues.
  • Preparing monthly and weekly Deck to present the status on ongoing activities and issues to the client.
  • Handling ticket systems such as ServiceNow, BMC remedy, AT&T express ticketing to report a trouble ticket.
  • Identify and escalate server related issues such as hardware component failures and the tape drives failures to external vendors Dell and work with them for resolution.
  • Maintain password manager like 1Password vault to store critical passwords.
  • Maintaining device warranty status to make sure every device is under support by respective vendor.

Network Associate

TATA communications and transformation services
HYDERABAD
10.2016 - 01.2018
  • Provided on-call support for network engineering duties.
  • Supported network and system administration by performing server maintenance.
  • Contributed to communication and documentation improvement.
  • Supported infrastructure readiness for existing programs.
  • Maintaining and Troubleshooting TTSL ISP (leased lines) network circuits.
  • Configuration & troubleshooting of ILL (Internet over leased line) links at router, switch, transmission Mux end.
  • Coordinating with Solution Architect team for implementation of solutions for Managed Enterprise Internet Services.
  • Coordinating with the Customers and Back-end teams to resolve the Link down/flapping/latency issues and as well as websites reach ability issues.
  • Installation and Commissioning of Leased Lines /Data, Circuits.
  • Ensuring all the complaints & requests to be resolved within a Service Level Agreement.
  • Escalating the problems to concerned teams and ensure the minimum resolution time.
  • Providing satisfactory customer support by solving the problems in time.
  • Configurations of routing protocols like RIPv1, RIPv2, EIGRP and OSPF.
  • Configure in CPE like Redistribution of routing protocols, ACL, NAT, and DHCP.
  • Troubleshooting all kind of application problems, response problems & Invensys Infrastructure and customer connectivity issues
  • Coordinating with customers for Incident raising and follow-up’s (both inbound and outbound)
  • Coordination with carrier customers in case of any Incidents or quality issues.
  • Co-ordination with 3rd party providers (TCL, Sify, Bharti) and Customers to resolve the problems.
  • Co-ordination with field engineer and provide the appropriate suggestion to resolve the problems.
  • Troubleshooting the Quality issues.
  • Slowness, Packet loss issues in IP-VPN, IP-Sec and Internet connections.
  • Link flap issues in IP-VPN and Internet connections etc.
  • Troubleshooting Network outages like Slot failures in Provider Routers.
  • Troubleshooting Routing issues like Routing issues in protocols OSPF, BGP for customer circuits as well provider end.
  • Troubleshooting Configuration related problems.
  • Customer impact analysis and notification.

Network Support Engineer

ACME Solutions
HYDERABAD
03.2014 - 10.2014
  • Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Oversaw patch testing and deployment, script network software pushes and uninstalls.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.
  • Managed full network stacks and maintained uptimes of [Number]%.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Supported users in setup and configuration of wireless bridge networks.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Education

Bachelor of Science - Computer Science

Adarsha High Scool
Warangal
09.2009 - 05.2013

Skills

    Problem diagnosis

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Timeline

Infrastructure Manager

Nsight-INC
01.2018 - Current

Network Associate

TATA communications and transformation services
10.2016 - 01.2018

Network Support Engineer

ACME Solutions
03.2014 - 10.2014

Bachelor of Science - Computer Science

Adarsha High Scool
09.2009 - 05.2013

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NANDIGAMA SRINIVASNOC Manager