Nandini

Conducted various Engagement Studies to provide consulting services to clients to identify improvement and sustain areas that will impact an organization’s engagement levels.

• Project Management – Leading multiple projects by understanding client requirements, project goals and preparing schedule through discussions with Kincentric’s consulting team across different markets.
• Surveys: Conducted engagement surveys and developed, analyzed and updated company about engagement levels.
• Stakeholder Management: Worked with clients and managed internal stakeholders across multiple regions, such as Asia and ANZ, to provide insights and consulting solutions.
• Project Scoping an Allocation - Effectively managed available staff resources and project pipelines and intake process in liaison with the Team Lead
• Best Employers Program – An extensive research to assess organizations on what makes them a winning workplace that includes extensive collaboration with 100+ clients. Pacific Best Employers and foundation studies

• Engagement & Culture Reporting in excel, PPT and in-house tools while maintaining the quality and audits for manual reports for Asia, Middles East and other markets like Hong Kong, Korea, Japan
• Questionnaire designing – by understanding client’s business requirements and key areas to consolidate primary research data to provide required solutions.
• Benchmarking - Evaluating the company and market level results basis the industrial, historical, global benchmarks.
• Database Management - with information about all the clients from all markets along with demographics as well Industry Classification information.

Communicating with customers through different mediums (email, chat and phones) by utilizing a variety of software tools to navigate customer accounts and communicate effective solutions in a fun and fast paced environment

• Attending escalation calls apart from taking normal calls.
• Conveying the client requirements to the team with regards to the process.
• Attaining daily, weekly and monthly targets specified by the process.
• Adhering to the schedule as prescribed by the TL.
• Providing the feedback to the process manager at the end of the day.