Nandini

• Cloud Solutions Expertise: Demonstrated success in driving revenue growth by delivering tailored Azure cloud solutions, including migration, modernization, and cost optimization strategies, to enterprises across diverse industries.
• IT Consulting and Managed Services: Spearheaded end-to-end sales cycles for IT consulting and managed services, by identifying client needs, proposing innovative solutions, and fostering long-term partnerships.
• Strategic Account Acquisition and Management: Managed a portfolio of high-value clients, building C-level relationships to understand business challenges, craft value-driven proposals, and secure multi-year service contracts. Engaged with over three hundred new prospects for the company in the first 150 days. Approximately 45% of them are in active conversation with the sales team.
• Sales Leadership and Collaboration: Led cross-functional teams, including pre-sales, delivery, and support, to ensure seamless execution of cloud and IT service engagements, achieving a 95% customer satisfaction rate.

Proficient Sales Facilitator for Service Delivery teams

• Accomplished direct sales manager consistently exceeding monthly service revenue targets, averaging monthly run rate(MRR) of Rs 32 Lakhs a month in sales as of Q4 2023.
• Manages 50 to 60 accounts ranging from startups to large enterprises over past 3 years.
• Grew customer base by 230 percent since joining and MRR revenues by 210 percent.
• Coordinated with Service Delivery Teams to ensure optimal customer satisfaction.
• Successful in identifying opportunities, and developing innovative sales strategies to capitalize on emerging trends.
• Exceptional communication and interpersonal skills, adept at cultivating strong relationships with clients and stakeholders at all levels.
• Proficient at developing collaborative relationships with vendors and distributors.
• Results-oriented professional with a focus on delivering exceptional customer service and maintaining customer satisfaction to ensure long-term business success.

Persuasive communicator addressing customers in North America and Europe

• Supported multiple clients through Calls, Chats and emails to manage Corporate Phones provided to their employees in different locations (International).
• Ensured to assist end users in getting a corporate phone, Setup as per the company’s instruction, troubleshoot basic phone related issues and coordinate between service providers and vendors to resolve the issues, assist the users in understanding billings.
• Coordinated with different internal teams to ensure the user’s request is completed.
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.
• Always tried to create a positive impression in a diplomatic way.
• Assisted new joiners and helped them to learn how to communicate with customers and to understand the process.

• Communicated with customers in US, UK, South Africa and Germany and attained high rate of customer satisfaction despite language barriers(German and Afrikaans)
• Provided proactive customer support on a number of Microsoft products, from operating systems to Office products, to productivity tools.
• Assisted new joiners and helped them to learn how to communicate with customers and to understand the process.
• Twice best performer in a team of 30.

• Managed to work in rotational shifts and rotational week off without any time barrier.
• Being a CapitalOne Credit Card Advisor (Chat Process) for the US process, I was able to effectively communicate with the customers and make them understand the issue with their credit cards or provide relevant information and solutions within company norms.
• Recognized by team leadership for multitasking and ability to handle up to 3 customers over phone, chat and call.
• Assisted new joiners and helped them learn how to communicate with customers and understand the process.

• Worked as a Sales Coordinator for fulfilling technology requirements of enterprise companies through emails and calls.
• Arranged pre-sales consultants for opportunities
• Helped the senior sales team in building funnels.
• Was responsible for quotations, pre-sales negotiations, and vendor demonstrations of products.