Nandini Banta
Gurgaon
Summary
Results-driven restaurant management professional with a successful history of preparing comprehensive business plans. Expertise in analyzing market demands and competitors to develop projections for sales and nances. Demonstrated ability in implementing strategic plans to boost profitability in food and beverage sales. Seeking to bring strategic management and operational excellence to a dynamic restaurant environment.
Results-driven Area Manager with a proven track record in P&L oversight, cost control, and financial optimization for residential clusters and restaurants. Expert at fostering positive landlord relations, executing targeted sales strategies, and enhancing customer experience. Adept at team leadership, technology implementation, and vendor management. Seeking a challenging role to leverage strategic management skills for both financial and customer-centric success in a dynamic business environment.
Overview
7
7
years of professional experience
Work History
Area Manager
Zolostays
Gurgaon
05.2023 - Current
- Profit & Loss Management: - Oversee the Profit & Loss (P&L) for the assigned city, implementing effective cost-control strategies to optimize financial performance
- Reduction in operational costs, contributing to increased overall profitability.
- Growth and Operations: - Drive initiatives resulting in increased number of beds in the city
- Implement streamlined operational processes, improving efficiency and reducing turnaround times for property onboarding
- Landlord Relations: - Cultivate and maintain positive relationships with property owners, negotiating favorable terms and ensuring mutually beneficial partnerships
- Recognized for effective communication and conflict resolution skills, leading to enhanced landlord satisfaction
- Sales and Customer Experience: - Develop and execute targeted sales strategies, resulting in an increase in revenue within the city
- Elevate Net Promoter Scores (NPS) through strategic projects focused on enhancing the overall customer experience.
Cluster Manager
Stanza Living
Bangalore
03.2020 - 05.2023
- P&L Ownership and Profitability: - Drive overall profitability by meticulously managing the profit & loss for all residences in the cluster
- Implement robust cost-control measures to optimize financial performance
- Customer Experience Management:- Own and elevate Net Promoter Scores (NPS) for the cluster, leading projects to enhance customer satisfaction
- Oversee the delivery of diverse services (food, hospitality, internet, laundry, security) to maximize customer experience
- Team Leadership and Training: - Recruit, hire, and train Residence Captains to proficiently manage day-to-day operations in each residence
- Technology Implementation: - Implement and promote the usage of cutting-edge tools developed by the Technology team for enhanced operational efficiency
- Vendor Management: - Source and onboard new vendors strategically, deploying them seamlessly in the properties for optimal service delivery.
Restaurant General Manager
Mcdonald's
Ahemdabad
06.2017 - 03.2020
- Results-driven restaurant management professional with a successful history of preparing comprehensive business plans
- Expertise in analyzing market demands and competitors to develop projections for sales and nances
- Demonstrated ability in implementing strategic plans to boost profitability in food and beverage sales
- Proven skills in procurement, ensuring optimal inventory levels of food, beverages, and supplies
- Effective in setting clear expectations, fostering a positive work environment, and implementing corrective actions to increase average meal checks and customer visits
- Adept at utilizing past supply needs and forecasting techniques to estimate and meet current business demands
- Experienced in identifying and addressing skill gaps among staff, developing and implementing targeted training programs
- As a P&L owner for the restaurant and various business models, consistently drive overall profitability through vigilant cost control.
Education
Bsc. Hospitality and Hotel Administration -
IHM Ahmedabad
06-2017
Skills
- Time management
- P&L
- Operations Management
- Controlling costs
- Relationship Building
- Staff Management
- Customer Service
- Teamwork
- Leadership
- Vendor Management
- Business Development
- Employee Scheduling
- Performance Management
- Customer Relationship Management
- Cross-Functional Collaboration
Accomplishments
- Restaurant General Manager, McDonald's, 06/01/17, 03/01/20, Won People development award for the quarter JFM in 2019., Restaurant was one of the best performing restaurants in terms of Mc cafés 40% business was being generated from the business model for the 3 quarters in 2019 including JFM, AMJ, JAS., Restaurant was on second position in Mccafé in entire HRPL for the month of June'19., Won Highest contribution award in Mccafé for AMJ in entire GMPCG region., Highest Mc café conversion of 65% of entire business on EID in 2019., Have opened rst EOTF McDonald's restaurant of Ahmedabad.
- Cluster Manager, Stanza Living, 03/01/20, 05/01/23, Was awarded with ESOP as a token of appreciation for being the top performing cluster across India in 2021 (parameters like CSAT, FPS, CPOB, OSAT, TAT, NPS were considered)., Have launched Studio 21 in Bangalore., Have opened 4 transformation properties in Koramangala itself.
Timeline
Area Manager
Zolostays
05.2023 - Current
Cluster Manager
Stanza Living
03.2020 - 05.2023
Restaurant General Manager
Mcdonald's
06.2017 - 03.2020
Bsc. Hospitality and Hotel Administration -
IHM Ahmedabad
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