Nandini Bhamrah
Project Manager
Ahmedabad
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Project Manager
Cohortdata LLP
10.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery on the Hase project for Apple.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Planned, designed, and scheduled phases for large projects.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Delivered exceptional customer service and drove process optimization on the USA114 project for Tomato AI by implementing innovative self-service solutions, leveraging data analytics, and fostering a culture of continuous improvement. Successfully exceeded client expectations by conducting in-depth research, identifying process inefficiencies, and implementing data-driven solutions.
- Met project deadlines without sacrificing build quality or workplace safety.
- Partnered with frontline teams and stakeholders on transcription projects like Multi Linguistic to identify and implement effective learning strategies, ensuring seamless knowledge transfer and performance improvement through daily report tracking and cross-functional collaboration.
Quality Analyst
Shaip.AI
11.2021 - 09.2023
- Experienced in identifying quality issues and implementing corrective actions to improve project outcomes.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Senior Executive
Vodafone India Services Pvt Ltd
12.2019 - 10.2021
- Resolving customer's technical query in regards with network and devices.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Optimized resource allocation by conducting thorough budget analyses and reallocating funds as needed to ensure maximum ROI on investments.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
Assistant Manager
HDFC Bank Pvt Limited
02.2019 - 07.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Customer Service Officer
Indigo Airlines
04.2017 - 01.2019
- Check-in customer for the flight and assist them with the boarding pass.
- Supported fellow crew members during challenging situations or emergencies while maintaining composure under pressure.
- Managed inventory of onboard supplies, including food, beverages, and amenities, to guarantee proper stock levels for each flight.
- Maintained accurate records of passenger information for seamless communication with other departments such as baggage handling and customs clearance.
- Collaborated with team members to achieve high levels of efficiency during aircraft turnaround and departure preparations.
- Leveraged strong communication skills to effectively liaise with pilots, ground staff, and other team members, ensuring smooth operations at all times.
- Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
- Exceeded company standards for excellent customer service by consistently receiving positive feedback from passengers on post-flight surveys.
- Helped train new employees in safe practices and warehouse procedures.
Education
Bachelor Of Commerce -
Manav Bharti University
Himachal Pradesh 03.2012 - 03.2015
Graduated with distinction -
Seventh-day Adventist Higher Secondary School
Ahmedabad 03.2012 - 03.2012
Diploma In Cabin Crew -
Aerostar Jet Air Academy
Ahmedabad 02.2015 - 07.2015
Skills
- Taking critical quality decisions
- Project management
- Training material development
- Quality processes
- Continuous Improvement
- Team Leadership
- Project scheduling
Timeline
Project Manager
Cohortdata LLP
10.2023 - Current
Quality Analyst
Shaip.AI
11.2021 - 09.2023
Senior Executive
Vodafone India Services Pvt Ltd
12.2019 - 10.2021
Assistant Manager
HDFC Bank Pvt Limited
02.2019 - 07.2019
Customer Service Officer
Indigo Airlines
04.2017 - 01.2019
Diploma In Cabin Crew -
Aerostar Jet Air Academy
02.2015 - 07.2015
Bachelor Of Commerce -
Manav Bharti University
03.2012 - 03.2015
Graduated with distinction -
Seventh-day Adventist Higher Secondary School
03.2012 - 03.2012
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