NANDINI BID
Lead Manager
Bhopal
Summary
Dynamic leader and manager dedicated to driving exceptional customer satisfaction throughout the entire customer lifecycle, from acquisition to retention and support. Proven ability to collaborate effectively with cross-functional teams in product, marketing, finance, and operations to achieve strategic objectives. Committed to fostering continuous process improvement initiatives that enhance operational efficiency and meet organizational goals. Expertise in leveraging insights to optimize customer experiences and strengthen relationships.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Lead Manager – Corporate Social Responsibility
Bharat Financial Inclusion Limited
07.2020 - Current
- Leading the Sanjeevani 1962 Mobile Veterinary Unit Project in Madhya Pradesh, a Government of India–funded initiative, serving as State Project Head responsible for overall program execution and operational performance.
- Overseeing the Tripura Sanjeevani project under the ESVHD-MVU scheme, ensuring program alignment with national healthcare objectives.
- Managing large-scale program operations involving 60+ call center professionals and 1200+ field staff, delivering door-to-door cattle healthcare services across the state.
- Coordinating closely with the Department of Animal Husbandry, Government of Madhya Pradesh, supporting statewide veterinary healthcare services covering both rural and urban districts.
- Strengthening operational processes and governance frameworks while planning and executing awareness and promotional initiatives to improve service reach and program adoption.
- Directing project operations while simultaneously overseeing HR functions, workforce coordination, and performance management to achieve program goals.
- Contributing to budget planning, financial forecasting, strategic program planning, and operational problem-solving to ensure sustainable project implementation.
- Bharat Financial Inclusion Limited operates as a 100% subsidiary of IndusInd Bank Limited, supporting national development initiatives through financial inclusion and community-focused programs.
Assistant Manager – Corporate Social Responsibility
Bharat Financial Inclusion Limited
12.2018 - 06.2020
- Played a key role in implementing the pilot initiative “Pashu Dhan Sanjeevani,” aimed at strengthening animal healthcare delivery systems.
- Managed call center operations, field program activities, and HR coordination, ensuring effective communication between head office, regional teams, and operational units.
- Collaborated with third-party vendors and service providers to ensure seamless execution of field operations and program logistics.
- Worked as part of a collaborative team of 50+ professionals, contributing to operational efficiency and program success.
Assistant Manager – Corporate Social Responsibility
Bharat Financial Inclusion Limited
04.2018 - 11.2018
- Supported the Project Head in implementing the Sanjeevani Project across Odisha, contributing to the rollout of community-focused healthcare initiatives.
- Developed Standard Operating Procedures (SOPs) and strengthened risk management practices for the Sanjeevani pilot project, ensuring operational compliance and service quality.
- Conducted operational reviews and analysis of call center processes and service delivery systems to identify improvement opportunities and enhance program effectiveness.
Education
Bachelor of Social Work -
Indira Gandhi National Open University (IGNOU)
2026
PGDM - Operations, Logistics & Marketing
Asian School of Business Management
2018
B.Tech -
Koustuv Institute of Self Domain
Bhubaneswar2015
Higher Secondary (Std. XII) -
R.S.V.M.
Dhanbad2011
Secondary School (Std. X) -
I.S.L.
Dhanbad2009
Skills
Leadership & Organizational DevelopmentTeam Leadership Talent Development & Skill Enhancement Performance Management Human Resources Administration Cross-Cultural Communication
Strategic Planning & Decision MakingStrategic Planning Strategic Decision-Making Data-Driven Insights Analytical Problem Solving Community Engagement Strategic Partnership Development
Program & Operational ManagementProgram & Project Oversight Operational Management Process Optimization Resource Allocation Operational Efficiency Improvement Problem Resolution
Financial & Business ManagementBudget Oversight Financial Analysis Resource Planning
TechnologyComputer Applications
CO-CURRICULAR / SPORTS ACTIVITIES
Winner of “BIG IDEAS CONCLAVE” – 2016 Winner of “BIG IDEAS CONCLAVE” – 2016
Declaration
I hereby declare that all the statements given above are true and correct to the best of my knowledge and belief.
Timeline
Lead Manager – Corporate Social Responsibility
Bharat Financial Inclusion Limited
07.2020 - Current
Assistant Manager – Corporate Social Responsibility
Bharat Financial Inclusion Limited
12.2018 - 06.2020
Assistant Manager – Corporate Social Responsibility
Bharat Financial Inclusion Limited
04.2018 - 11.2018
Bachelor of Social Work -
Indira Gandhi National Open University (IGNOU)
PGDM - Operations, Logistics & Marketing
Asian School of Business Management
B.Tech -
Koustuv Institute of Self Domain
Higher Secondary (Std. XII) -
R.S.V.M.
Secondary School (Std. X) -
I.S.L.