Nandini Dasgupta
Kolkata,West Bengal
Summary
Talented Partner with 4.9 years of industry experience.
Highly skilled at handling all types of issues successfully.
Known for effective problem-solving and goal-oriented planning.
Ambitious Partner handles multiple cases and maintains compliance with regulatory bodies.
Offers strengths in partnership development and mentoring staff.
Overview
8
8
years of professional experience
Work History
Selling Partner Associate
Amazon
05.2022 - 05.2024
- Addressed all end-to-end chronic issues ensuring enriching customer experience.
- Managed over 30-45 customer emails per day.
- Entrusted with helping sellers in their Brand onboarding and registering other brand benefits.
- Inventory management: maintaining accounts and products for brands.
- Expertise in handling communication via email and chat service.
Senior Process Associate
Wipro
08.2019 - 04.2022
- Performing technical support for alarge US based telecom giant.
- Rich experience in handing calls from business and resellers to resolve internet issues.
- Expertise in handling chat services on Nuance platform.
- End to end ownership of tickets with complete transparency and stringent compliance to processes in internal IT Service Management tools.
- Familiar with MS Word, Excel, PowerPoint and basics of Adobe Photoshop.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs
Intern
Beacon Media
01.2019 - 04.2019
- Handled and researched for blogs on media and lifestyle.
- Handled social media content.
- Created image content for their social media handles.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
Intern
Public Relations Society of India
08.2018 - 09.2018
- Worked at Digital Media Summit, “Engage”, Kolkata.
- Handled logistics related to start-ups involved in digital marketing.
- In-charge of managing back stage work like communicating with and handling documents for participating companies.
Intern
The Oral School for Deaf Children
08.2016 - 09.2016
- Assistant Teacher at the Oral School for Deaf Children, Kolkata.
- Conducted classes, created charts and booklets for hearing challenged children.
Education
Post Graduate Diploma in Management - Marketing
Symbiosis College For Distance Learning
Pune2026
Bachelor of Science - Media Science
Future Institute of Engineering And Management
Kolkata, WB06.2019
Hirendra Leela Patranabis School
Kolkata, WB2016
Maharishi Vidya Mandir
Kolkata, WB2014
Skills
- Target planning, setting and monitoring
- Customer service management
- Management skills
- Full professional proficiency in English, Bengali and Hindi
Timeline
Selling Partner Associate
Amazon
05.2022 - 05.2024
Senior Process Associate
Wipro
08.2019 - 04.2022
Intern
Beacon Media
01.2019 - 04.2019
Intern
Public Relations Society of India
08.2018 - 09.2018
Intern
The Oral School for Deaf Children
08.2016 - 09.2016
Post Graduate Diploma in Management - Marketing
Symbiosis College For Distance Learning
Bachelor of Science - Media Science
Future Institute of Engineering And Management
Hirendra Leela Patranabis School
Maharishi Vidya Mandir
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