Nandini G
http://www.linkedin.com/in/govinda-raju-nandini-5b7b65150
Bangalore ,KA
Summary
Dynamic Technical Support Engineer with a proven track record at Power School Private Limited, excelling in problem resolution and customer relationship management. Leveraged analytical thinking to enhance application support, ensuring swift issue escalation and effective ticket management. Committed to delivering exceptional service and optimizing client satisfaction through critical troubleshooting skills.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Power School Private Limited
2020 - Current
- Provided technical support for software issues, ensuring timely resolution for users.
- Assisted in troubleshooting hardware and software problems, enhancing user experience.
- Documented solutions and processes to improve knowledge base for future reference.
- Collaborated with cross-functional teams to streamline support workflows and communication.
- Analyzed customer feedback to identify recurring issues, driving process enhancements.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs and skill levels.
- Streamlined helpdesk response times, implementing new ticketing system that prioritized urgent queries.
- Initiated feedback loop with customers to better understand recurring issues and address them proactively.
- Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
- Enhanced user experience by resolving complex software issues swiftly.
- Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
Accounts Assistant 3
Soft Ware Ag
2018 - 2020
- Validated invoices and expense reports through financial system, ensuring correctness and alignment with company policies.
- Streamlined upkeep of accounts payable records, enhancing on-time payments to vendors.
- Orchestrated month-end closing activities via account reconciliation and assembly of necessary documentation.
- Orchestrated collaboration with internal departments to effectively address account discrepancies.
- Streamlined filing system for financial documents improving efficiency in record access and management.
- Reviewed account transactions to uncover trends and generate insights for process optimization.
- Instructed new team members on financial protocols and software applications, boosting team productivity.
- Sustained orderly file system by regularly updating accounts payable records.
- Conducted administrative duties encompassing word processing, data entry, faxing, and copying.
- Coordinated payment processing along with documentation management for invoices, journal vouchers, employee reimbursements, and statements.
- Created detailed invoices and itemized statements to accurately reflect amounts owed for services and products.
- undefined
- Enhanced workplace morale by promoting strong teamwork, communication, and collaborative efforts in accounting department.
- Coordinated with accounting team on month-end closing tasks, promoting timely execution and reliable reporting.
- Facilitated preparation of reliable financial reports to enhance decision-making processes for senior management.
- Enhanced audit efficiency by maintaining precise records and swiftly addressing auditor requests.
- Managed credit card processing and validated accuracy of reconciled credit card statements throughout accounting workflow.
- Captured deposits, verified monthly bank accounts, and tracked expenditures.
- Cross-referenced purchase orders with invoices and noted pertinent information.
- Oversaw day-to-day accounting operations to promote financial correctness.
- Generated invoices following receipt of billing information and evaluated collection status.
- Streamlined financial operations via precise bank reconciliations and accurate financial reporting.
- Recorded financial data and created reports employing software.
- Constructed detailed expense reports to optimize reimbursement procedures for business costs.
- Upheld excellent financial standings by coordinating with bookkeeper to facilitate business transactions.
- Coordinated effectively with clients to address payment needs and upheld meticulous, accurate ledger records.
- German taxation and filing
Education
MBA - Finance And Accounting
Central College
Bangalore University 06-2017
Skills
Technical support
Technical troubleshooting
Problem-solving
Application support
Customer support
Customer relationship management
Critical thinking
Issue escalation
Ticket management
Data analysis
Problem resolution
Email communication
Client communication
Analytical thinking
Escalation support
Certification
Data analytics
Power Bi
SQL
Tableau
MS office
Languages
German
Beginner (A1)
Eng
Advanced (C1)
Telugu
Upper intermediate (B2)
Tamil
Elementary (A2)
Timeline
Technical Support Engineer
Power School Private Limited
2020 - Current
Accounts Assistant 3
Soft Ware Ag
2018 - 2020
MBA - Finance And Accounting
Central College