Nandini Guttapalli
Ottawa
Summary
Dynamic and results-oriented professional with extensive experience in customer service and pharmacy operations, notably at Lotus Hospital. Excelled in enhancing patient care and sales through expert customer service and medication management. Skilled in drawer balancing and verbal communication, significantly improving customer satisfaction and operational efficiency. Demonstrated ability to adapt and thrive in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Cashier
Shell
05.2023 - 09.2024
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Cashier
Bombay Spices
10.2023 - 01.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Pharmacy procurement Incharge
Lotus Hospital
08.2021 - 12.2022
- Educated patients about possible drug interactions and gave special administration instructions.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed drug and supply inventories.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Education
Post Graduate Diploma - International Business Management
Algonquin College of Business
Ottawa,Ontario 01.2024 - 08.2024
Post Graduate Diploma - Regulatory Affairs
Algonquin College of Applied Arts And Science
Ottawa,Ontario 05.2023 - 12.2023
Doctor of Pharmacy - Pharmacy
Swathi College of Pharmacy
Nellore,Andhra Pradesh,India06-2022
Skills
- Drawer balancing
- Point-of-sale system operation
- Ordering and stocking
- Customer service excellence
- Written and verbal communication
- Online orders preparation
- Liquor regulations and compliance
- Currency counting
Certification
1. FITT Diploma in International Trade
Issued by Forum for International Trade Training (FITT)-October 2023
2. CPR/AED Level CCPR/AED Level C
Canadian Red Cross
Aug 2024 · Expires Aug 2027
3. Introduction to Microsoft Dynamics 365
Issued Aug 2024
4. Retail Marketing Strategy
Wharton- University of pennsylvania
Issued May 2023
Languages
English
Advanced (C1)
French
Elementary (A2)
Telugu
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Post Graduate Diploma - International Business Management
Algonquin College of Business
01.2024 - 08.2024
Cashier
Bombay Spices
10.2023 - 01.2024
Cashier
Shell
05.2023 - 09.2024
Post Graduate Diploma - Regulatory Affairs
Algonquin College of Applied Arts And Science
05.2023 - 12.2023
Pharmacy procurement Incharge
Lotus Hospital
08.2021 - 12.2022
1. FITT Diploma in International Trade
Issued by Forum for International Trade Training (FITT)-October 2023
2. CPR/AED Level CCPR/AED Level C
Canadian Red Cross
Aug 2024 · Expires Aug 2027
3. Introduction to Microsoft Dynamics 365
Issued Aug 2024
4. Retail Marketing Strategy
Wharton- University of pennsylvania
Issued May 2023
Doctor of Pharmacy - Pharmacy
Swathi College of Pharmacy
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