Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Work Preference
Timeline
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NANDINI LAGAD

Plot No. 49 Shanti Nivas Dattwadi, Wadi nagpur Shubharambh Society Near Hanuman Mandir,MH

Summary

A highly motivated BCCA graduate with hands-on experience in IT Support and Customer Service. Skilled in troubleshooting technical issues, resolving customer queries, and maintaining system security. Looking to join a dynamic organization as an Email Executive or Customer Support Representative. Dedicated to providing prompt, accurate solutions and ensuring a seamless customer experience. Developed strong background in customer service and operational analysis within fast-paced environment. Skilled in data analysis, process improvement, and enhancing customer experiences. Seeking to transition into new field, leveraging transferrable skills to contribute effectively in diverse settings.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

Analyst

eClerx
07.2024 - Current
  • Provided technical and customer support for Comcast Xfinity services, resolving internet and connectivity issues for U.S.-based customers.
  • Utilized Einstein 360 and ACSR (Administrative Customer Service Representation) tools for customer account management and technical troubleshooting.
  • Diagnosed and resolved a wide range of technical problems including modem, router, signal, and configuration issues to ensure seamless internet service.
  • Delivered high-quality customer experience by maintaining service-level agreements (SLAs) and first-call resolution (FCR) metrics.
  • Worked closely with field technicians and internal teams to escalate and resolve complex technical problems.
  • Ensured 100% data accuracy in customer records and service adjustments through meticulous use of CRM tools.
  • Maintained strong communication and interpersonal skills while handling high-volume inbound support requests.
  • Analyzed data trends to support decision-making processes and improve operational efficiency.
  • Collaborated with cross-functional teams to streamline reporting procedures and enhance accuracy.

Education

12TH COMMERCE

Rs Mundle Dharampeth College of Science And Commer
NAGPUR
02.2019 - 02.2020

Bachelor of Science - COMPUTER APPLICATION

GH Raisoni Institute of Engineering And Technology
NAGPUR
07.2020 - 06.2023

Skills

  • Operating Systems: Windows (7/8/10/11), macOS, Linux (Ubuntu, CentOS)
  • Networking: TCP/IP, DNS, DHCP, basic routing and switching
  • Hardware: Troubleshooting and maintenance of PCs, printers, and peripherals
  • Remote Support Tools: TeamViewer, Any Desk, Microsoft Remote Desktop
  • Active Directory: User account management, password resets
  • Other Tools: Microsoft Office Suite, ticketing systems (eg, Jira, Zendesk)
  • Programming/Database: Python, Java, MySQL
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work well under pressure and manage time effectively
  • Adaptability and willingness to learn new technologies

Affiliations

  • Super achiever award - certificate of appreciation Q1 - Fy - 26

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementCompany CulturePersonal development programs

Timeline

Analyst

eClerx
07.2024 - Current

Bachelor of Science - COMPUTER APPLICATION

GH Raisoni Institute of Engineering And Technology
07.2020 - 06.2023

12TH COMMERCE

Rs Mundle Dharampeth College of Science And Commer
02.2019 - 02.2020

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NANDINI LAGAD