Nandini M
Chennai
Summary
Dynamic Telesales Representative with proven sales expertise at Kngiftscreation, adept at cold calling and objection handling. Successfully enhanced customer satisfaction through effective follow-up calls and complaint resolution. Skilled in performance analysis, consistently driving repeat business and maintaining competitive market awareness.
Overview
3
3
years of post-secondary education
Work History
Telesales Representative
Kngiftscreation
Chennai
11.2025 - Current
- Engaged customers through phone calls to promote various gift products.
- Assisted customers in selecting appropriate gifts based on preferences.
- Explained product features and benefits to enhance customer understanding.
- Recorded customer interactions and orders in the sales database.
- Managed incoming inquiries and provided timely responses to customers.
- Followed up with customers after purchases to ensure satisfaction and encourage repeat business.
- Analyzed competitor activity, market trends, pricing changes. to remain competitive in the industry.
- Maintained and recorded customer information in database.
- Handled inbound telephone calls from interested customers.
- Developed relationships with clients through regular follow-up calls.
- Followed up on sales leads through outbound calling.
Education
Bachelor of Computer Applications - Computer Science And Information Technology
Chevalier T. Thomas Elizabeth College For Women
Chennai 06.2020 - 07.2023
Skills
- Sales expertise
- Cold calling
- Objection handling
- Call management
- Follow-up calls
- Inbound and outbound calls
- Sales proficiency
- Complaint resolution
- Professional speaking
- Performance analysis
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Tamil
Proficient (C2)
C2
Timeline
Telesales Representative
Kngiftscreation
11.2025 - Current
Bachelor of Computer Applications - Computer Science And Information Technology
Chevalier T. Thomas Elizabeth College For Women
06.2020 - 07.2023