Nandini Menon
Bengaluru
Summary
Training Manager with 15 years of global experience in employee onboarding and performance management. Expertise in developing trainers and coaches, leading to enhanced team performance. Strong communication skills with stakeholders and proficiency in learning management systems to optimize training effectiveness.
Overview
21
21
years of professional experience
Work History
Training Manager (Program Manager II)
Amazon Development Center, India
Bengaluru
09.2021 - Current
- Directed onboarding initiatives for a growing global compliance team exceeding 1,200 associates.
- Managed a worldwide team of over 20 trainers and coaches specializing in training tasks.
- Executed comprehensive training programs for new hires at all India locations.
- Facilitated both classroom and virtual orientation sessions for new employees in India.
- Partnered with Operations and capacity planning teams to ensure prompt task-specific training.
- Developed balanced training plans integrating concept education with hands-on practice.
- Tracked performance metrics related to training and communicated insights to stakeholders.
- Implemented trainer and mentor certification sessions, certifying over 80 trainers worldwide.
- Analyzed production metrics comprehensively to design appropriate curriculum and boost results
Service Delivery Manager, Learning & Development
Cognizant Technology Solutions
01.2017 - 08.2019
- Oversaw comprehensive training processes for one of the largest Media Intelligence firms.
- Worked alongside recruitment and operations teams to define hiring standards.
- Maintained communication with clients for prompt updates on process modifications.
- Coordinated execution of relevant training practices from initial business development to final production phase
- Regularly assessed training materials to keep pace with ongoing changes.
- Executed TNA and TNI assessments to identify enhancement opportunities.
- Developed Knowledge Management frameworks to improve business efficiency.
Manager - Communication, Behavioural & Leadership Training, Banking & Financial Services
Cognizant Technology Solutions
Hyderabad
12.2014 - 06.2015
- Spearheaded end-to-end communication and behavioral training initiatives across the BFS vertical
- Coordinated performance management workshops to enhance skills across multiple locations.
- Delivered training sessions on email writing, conference call etiquette, and basic communication skills for PEs and SPEs.
- Utilized assess-enable-rewire methodology to reinforce training concepts effectively.
Manager, Learning & Development, IT Managed Services
GE, GECIS, GENPACT
Hyderabad
10.2013 - 12.2014
- Executed comprehensive new hire training from hiring to production for End User Computing under IT Managed Services.
- Coordinated daily hiring assessments with recruitment teams to maintain resource pipeline efficiency.
- Managed pre-hire training programs, enhancing skills of potential resources for organizational needs.
- Worked with multiple vendors to deliver tailored training sessions effectively.
- Regularly reviewed and refined training materials to adapt to business's technical evolution.
- Oversaw a team of Process Coaches and a Voice Coach, ensuring alignment on training needs and follow-up actions.
- Collaborated with Operations teams in the launch of End User Computing desk for a UK-based company and implemented robust training protocols
Assistant Manager - Learning & Development, IT Managed Services
GE, GECIS, GENPACT
Hyderabad
07.2010 - 10.2013
- Managed training operations for over 200 associates, delivering End User Computing support to a multinational conglomerate.
- Oversaw end-to-end new hire training for the End User Computing vertical within IT Managed Services.
- Streamlined training processes to enhance onboarding efficiency for new associates.
- Coordinated cross-functional collaboration to align training initiatives with organizational goals.
Assistant Manager - Learning & Development, Collections for a UAE Based Bank
Genpact
Hyderabad
05.2009 - 07.2010
- Oversaw comprehensive training operations for a newly launched collections desk.
- Played pivotal role in hiring and training over 50 associates, including conducting needs assessments.
- Traveled to UAE to support business transition initiatives for key customer.
- Worked alongside on-shore clients to ensure timely communication of performance and process updates.
Universal Coach - (Process Developer)
Genpact
Hyderabad
05.2006 - 01.2008
- Facilitated training on processes, communication, and soft skills for new hires in collections portfolio.
- Maintained call quality for associates in Skip Tracing through regular audits and timely feedback.
- Participated in transitions team to establish Skip Tracing process at Genpact's Manila office.
Process Developer - Subject Matter Expert (SME)
Genpact
Hyderabad
05.2004 - 05.2006
- Coaching new hires on procedures to facilitate smooth integration into production and shorten learning curve during 'Nesting' phase.
Education
PGDBA - HR
Symbiosis Center For Distance Education
Pune01.2012
B.Com. -
Providence College
Coonoor01.2004
HSC - Commerce And Accounting
Stanes Higher Secondary School
Coonoor01.2001
ASLC -
St. Joseph's Convent Girls High School
Coonoor01.1999
Skills
- Employee training and development
- Performance management
- Training needs assessment
- Learning management systems
- Content creation
- Coaching methodologies
- Stakeholder communication
- Facilitation skills
- New employee onboarding
- Performance improvement strategies
- Adult learning principles
- Stakeholder management
- Remote training solutions
- Program management
- Communication excellence
- Virtual training delivery
Professional Highlights
- Managed training operations for various businesses, including banking and financial services, end-user IT operations, media intelligence, and e-commerce compliance operations
- Developed, deployed, and program-managed soft skills, behavioral, and cultural training programs
- Groom and build trainers from within the business to ensure smooth knowledge transfer during new hire and supplemental training
- Managed end-to-end new hire training for over 15 years
- Certified communications and soft skills trainer
- Certified to train and certify first-time trainers and voice coaches
Languages
- English
- Hindi
- Malayalam
- Tamil
Personal Information
- Passport Number: Available
- Date of Birth: 10/25/83
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Training Manager (Program Manager II)
Amazon Development Center, India
09.2021 - Current
Service Delivery Manager, Learning & Development
Cognizant Technology Solutions
01.2017 - 08.2019
Manager - Communication, Behavioural & Leadership Training, Banking & Financial Services
Cognizant Technology Solutions
12.2014 - 06.2015
Manager, Learning & Development, IT Managed Services
GE, GECIS, GENPACT
10.2013 - 12.2014
Assistant Manager - Learning & Development, IT Managed Services
GE, GECIS, GENPACT
07.2010 - 10.2013
Assistant Manager - Learning & Development, Collections for a UAE Based Bank
Genpact
05.2009 - 07.2010
Universal Coach - (Process Developer)
Genpact
05.2006 - 01.2008
Process Developer - Subject Matter Expert (SME)
Genpact
05.2004 - 05.2006
PGDBA - HR
Symbiosis Center For Distance Education
B.Com. -
Providence College
HSC - Commerce And Accounting
Stanes Higher Secondary School
ASLC -
St. Joseph's Convent Girls High School