NANDINI PACHIMATLA
Greater London
Summary
Dynamic professional with extensive experience in customer service at Starbucks, excelling in client relationships and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Proficient in data analysis, leveraging insights to drive operational improvements and streamline processes in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
London
06.2025 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of work area, including equipment and supplies.
- Handled cash transactions accurately, processing payments and giving change promptly.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Senior Back Office Associate
Firstsource Solutions Pvt Ltd
Mumbai
01.2022 - 08.2023
- Managed utility billing for commercial U.S. properties.
- Maintained client portfolios and ensured timely payment resolution.
- Built strong provider relationships and ensured transaction accuracy.
Customer Service Associate
Epicenter Technologies Pvt Ltd
Mumbai
10.2020 - 07.2021
- Resolved customer complaints and provided updates on SEBI regulations.
- Maintained and updated trading records and market data.
- Liaised with clients to provide advice and support.
Education
MSc - International Business Management
University of West London
London, United Kingdom12.2025
Bachelor - Mass Media (Advertising Specialization)
Mumbai University
Mumbai, India01.2021
Skills
- Excel Proficiency
- Data analysis
- Reporting
- Business insights
- Account Management
- Client relationships
- Customer satisfaction
- Communication
- Interpersonal skills
- Written communication skills
- Teamwork
- Adaptability
- Conflict Resolution
- Professionalism
Timeline
Barista
Starbucks
06.2025 - Current
Senior Back Office Associate
Firstsource Solutions Pvt Ltd
01.2022 - 08.2023
Customer Service Associate
Epicenter Technologies Pvt Ltd
10.2020 - 07.2021
MSc - International Business Management
University of West London
Bachelor - Mass Media (Advertising Specialization)
Mumbai University