Nandini Pandey
Hyderabad
Summary
Customer Support Professional with hands-on experience in international voice processes, delivering high-quality service across diverse markets. Skilled in innovative marketing strategies that enhance client engagement and satisfaction. Expertise in customer support and business administration drives a results-oriented approach, focusing on understanding client needs to foster positive relationships and contribute to organizational success.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Banking Customer Service Representative
Synchrony
Hyderabad
05.2025 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated clients about banking products and services tailored to their needs.
- Assisted customers with account inquiries and transaction processing.
• Effective knowledge of credit products and credit cards and credit reports
• Great rapport building and expanding the business.
Customer Support Professional
Sutherland Global
Hyderabad
11.2024 - Current
- Working in Lyft process for International voice process for US and Canada, Dealing with Calls, chats and E-mails.
- Hands on experience dealing with Customer concerns and major focus on customer Acknowledgement and their Satisfaction.
Intern
Indus International School
Shankerpalle, Hyderabad
08.2023 - 10.2023
- ADMISSION AND MARKETING AUG 2023 - OCT 2023 DURING MY TIME AS AN INTERN I HAD THE OPPORTUNITY TO WORK IN MARKETING AND ADMISSION ROLES, I GAINED HANDS ON EXPERIENCE IN VARIOUS MARKETING STRATEGIES AND CAMPAIGNS THROUGHOUT THE INTERNSHIP.
- Contributed to development of marketing strategies and campaigns, supporting increased sales.
- Analyzed market trends and competitor strategies to inform marketing decisions and optimize efforts.
Education
BBA -
LITTLE FLOWER
UPPALST. MARY's CENTENARY COLLEGE
SECUNDERABAD 07.2019 - 05.2021
SSC -
ST PETERS MODEL SCHOOL
Skills
- Customer Support
- Credit finance knowledge
- Financial Analysis
- Business Administration
- Knowledge of Campaigns
- Marketing Strategies
- Team Management
- Innovation
- Goal-oriented
- Self Motivation
- Curiosity
- Quick learner
- Fast learner
- Communication Skills
- Team Working
Career Experience
- Customer Support Professional, Sutherland Global, Hyderabad, Telangana, 11/01/24, Present, Working in Lyft process for International voice process for US and Canada, Dealing with Calls, chats and E-mails., Hands on experience dealing with Customer concerns and major focus on customer Acknowledgement and their Satisfaction.
- Intern, Indus International School, Shankerpalle, Telangana, 08/01/23, 10/31/23, Analyzed market trends and competitor strategies to inform decisions and optimize marketing efforts., Assisted in the development of marketing strategies and campaigns, resulting in increased sales.
Languages
English
First Language
Timeline
Banking Customer Service Representative
Synchrony
05.2025 - Current
Customer Support Professional
Sutherland Global
11.2024 - Current
Intern
Indus International School
08.2023 - 10.2023
ST. MARY's CENTENARY COLLEGE
07.2019 - 05.2021
BBA -
LITTLE FLOWER
SSC -
ST PETERS MODEL SCHOOL