Nandini R
Bangalore
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. . Looking for a new role where hard work and dedication will be highly valued. Possess strong skills in problem-solving, account management, and financial product knowledge which enable effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Associate
Amazon gmbh
Gera
11.2021 - 06.2022
- Worked on FC research applications, kept inventory records updated, and prepared standard reports for management review.
- Prepared documentation for inbound shipments, ensuring timely receipt into warehouse systems.
- Supported customer service efforts by providing accurate information about product availability, or backorder situations.
- Utilized inventory management software to track product movement, sales trends, and reorder points.
- Maintained product and delivery records by using the software.
- Coordinated periodic cycle counts to maintain inventory accuracy.
- Developed and recommended strategies to improve inventory processes.
Associate
Cognizant technology solutions
Bangalore
06.2013 - 05.2015
- Core logic applications on returns and refunds.
- Managed customer relations through communication and helpful interactions.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Documented, researched, and resolved customer service issues.
- Ensured proper documentation was completed for each return processed.
- Collaborated with other team members to ensure efficient processing of returns.
- Verified customer information to authorize valid returns, and prevent fraud.
- Entered return information into the computer system accurately.
- Kept accurate records of all return transactions daily.
- Communicated with customer service regarding any issues or concerns with returns.
- Processed exchanges, returns, and refunds in line with company policies.
- Delivered exceptional customer service to bolster strong relationships, and build positive experiences.
- Offered to assist with additional tasks to keep projects on task and meet tight deadlines.
Associate
Alti source
Bangalore
03.2012 - 03.2013
- Data management specialist.
- I worked with the publication team simultaneously.
- Assisting attorneys in obtaining the required documents for filing law.
- Handling title issues and default management loans.
- Processed invoices each week and mailed documentation to clients.
- Utilized customer relationship management (CRM) systems to manage client information efficiently while adhering to data privacy standards.
- Reviewed contracts and other legal documents for accuracy and compliance.
- Scheduled closing appointments with the respective parties, including title companies and attorneys.
- Collaborated with internal team members to improve processes and increase efficiency within the department.
- Approved or rejected mortgage loans within established guidelines.
- Resolved customer complaints quickly, employing knowledge of loan products, bank policies, and customer service strategies.
Education
Bachelor of Commerce - Accounting And Finance
CMR IMS
Bangalore04.2010
Skills
- Organization and Time Management
- Active Listening
- Flexible and Adaptable
- Written Communication
- Excellent Communication
- MS Office
- Inventory management
- Customer service
- CRM systems
- Communication skills
- Problem solving
- Computer skills
- Customer relationship management (CRM)
- Product knowledge
- Multitasking and organization
- Decision-making
- Basic accounting
- Task prioritization
Timeline
Associate
Amazon gmbh
11.2021 - 06.2022
Associate
Cognizant technology solutions
06.2013 - 05.2015
Associate
Alti source
03.2012 - 03.2013
Bachelor of Commerce - Accounting And Finance
CMR IMS
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