Nandini
Human resources management
Noida
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Human Resource Manager - Performance Sales Managem
Indiamart Intermesh LTD
Noida
07.2024 - Current
- Managed recruitment processes, employee relations, and performance management.
- Developed and implemented sales strategies to drive revenue growth.
- Built and managed customer relationships to enhance business development.
- Assisted in training and mentoring new hires for optimal performance.
Quality Analyst, Customer Relations/ Operations/ R
Indiamart Intermesh LTD
Greater Noida
08.2023 - 07.2024
- Created a database of customer records that improved customer relations and increased customer satisfaction by 46%
- Developed and implemented a customer service protocol that improved customer service quality by 63%
- Trained customer service agents on customer service best practices, resulting in improvement in customer support quality.
Team Lead, Email and Chat Operations
Indiamart Intermesh LTD
Noida
01.2022 - 07.2023
- Managed and supervised a team of 20+ employees to ensure accurate and efficient operations.
- Established clear communication channels and provided timely feedback to team members.
- Resolved conflicts in a professional and timely manner.
- Led team meetings to discuss progress and review any challenges faced.
Email and Chat Associate
Assam Power Distribution Company Limited
Assam
03.2021 - 01.2022
- Handled customer inquiries through phone, email, and live chat with professionalism and accuracy.
- Responded to customer inquiries via phone, email, and chat with an average response time of less than one minute.
Education
Diploma - Diploma in Sales Management
Jamia Milia Islamia
New DelhiBachelor of Arts - Bachelor's degree in Mass communication
NIMC Delhi
New DelhiHigher Secondary Certificate -
Delhi Public School, RK Puram
New DelhiSecondary School Leaving Certificate -
ARPS Jorhat, Assam
AssamSkills
- Staff management
- Job analysis
- Performance assessment
- Team building
- Employee morale management
- Training programs
- Workforce planning
- Microsoft office proficiency
- Recordkeeping
- Post-hire check-ins
- Leadership development
- Customer relationship management
- Negotiation and Communication
- Business development and sales strategy
- Compensation and rewards program building
Accomplishments
- Best QA for the Year 2024.
- Excellence award for maintaining a customer satisfaction rate of over 95%.
- Best Team Lead for the months of March and August 2022.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Assamese
Proficient (C2)
C2
French
Elementary (A2)
A2
References
References available upon request.
Timeline
Human Resource Manager - Performance Sales Managem
Indiamart Intermesh LTD
07.2024 - Current
Quality Analyst, Customer Relations/ Operations/ R
Indiamart Intermesh LTD
08.2023 - 07.2024
Team Lead, Email and Chat Operations
Indiamart Intermesh LTD
01.2022 - 07.2023
Email and Chat Associate
Assam Power Distribution Company Limited
03.2021 - 01.2022
Diploma - Diploma in Sales Management
Jamia Milia Islamia
Bachelor of Arts - Bachelor's degree in Mass communication
NIMC Delhi
Higher Secondary Certificate -
Delhi Public School, RK Puram
Secondary School Leaving Certificate -
ARPS Jorhat, Assam
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