Nandini S. Bhoopathy
Customer Success Manager
Bengaluru
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
CUSTOMER SUCCESS MANAGER I
PowerSchool
04.2023 - Current
- Playing a pivotal role in overseeing the customer portfolio and driving business expansion in the EMEA region for the company.
- Managing a diverse book of business comprising of high net worth clients, overseeing a total asset value of $3.76 million.
- Taking proactive measures to conduct check-ins and meticulously identify any potential risks prior to the renewals.
- Acting as the key intermediary between customers and internal teams, effectively converting cancellations into successful renewals.
- Collaborating closely with the sales and product teams to identify upsell and cross-sell opportunities based on customer feedback and usage patterns.
- Providing guidance and training to new team members, contributing to their successful onboarding and development at the company.
SENIOR ASSOCIATE CUSTOMER SUCCESS MANAGER
PowerSchool
08.2021 - 03.2023
- Played a pivotal role in overseeing the customer portfolio and driving business expansion in the US region for the company.
- Taken proactive measures to conduct check-ins and meticulously identify any potential risks prior to the renewals.
CUSTOMER SUCCESS ASSOCIATE
Zwayam Digital Pvt. Ltd.
01.2019 - 01.2021
- Acted as customer's advocate for around 7-8 accounts spanning a wide range of user base and sectors
- Consistently worked towards effective collaboration with different teams to ensure delivery of the best of what the SaaS platform had to offer, by evaluating and analyzing the customer's existing business cycle and needs
- Been responsible for customer renewals and new customer referrals
- Onboarded New Clients: Building trust and transparency with clients, conducted trainings for the entire recruitment team
- Handled daily customer transactions: Resolving customer issues and concerns effectively, providing timely progress updates.
HR INTERN
The Gateway Hotel
07.2018 - 12.2018
- Was responsible for the full employee life cycle from recruitment, induction to exit, and for providing full administrative support to the HR Manager and Executive
- Involved in day-to-day running of the HR office.
HR INTERN
Vivanta by Taj
05.2017 - 06.2017
- Participated in all recruitment efforts: Schedule and assist in interview process
- Prepared new employee files
- Maintained computer system by updating and entering data
- Maintained records related to grievances, performance reviews and disciplinary actions.
STUDENT VOLUNTEER
Little Sisters of the Poor
01.2017 - 02.2017
- Assisted in lunch and dinner services in the infirmary as well as in the dining hall
- Helped with Golden Jubilee celebrations by preparing the invitations
- Participated in Christmas celebrations, helped with all the services
- Visited the residents in their rooms and helped them in their needs
- Interacted with the Residents on various occasions.
VOLUNTEER
YWCA (Young Women's Christian Association)
04.2016 - 05.2016
- Helped sourcing raw materials, creating design, production, quality control and selling the products made by the elders
- Organized and provided assistance in setting up a stall at Bengaluru Soul Sante for the sale of outputs by the elders.
Education
Bachelor of Arts - Economics, Psychology & Sociology
Christ University
Bengaluru 01.2015 - 01.2018
12th Standard - Physics, Chemistry, Maths & Computer Science
HAL Public School
Bengaluru 01.2013 - 01.2015
10th Standard -
Lawrence School, Lovedale
Ooty 01.2009 - 01.2013
Skills
MS Excel
MS PowerPointProblem-Solving
Collaboration
Feedback Management
Customer Lifecycle Management
Customer Advocacy
Customer Retention
Training and Mentoring
Certification
Behavioral Finance by Duke University on Coursera. (Certificate earned at Monday, June 18, 2018 12:00 PM GMT)
Accomplishments
- Employee Of The Month for sustained engagement efforts in several accounts handled leading to customer satisfaction
- Secured 7th rank in All India Talent Search Examination (2011)
- Basketball Captain (Girls) at School
- Bengaluru Midnight Marathon (10K) -Finisher
Timeline
CUSTOMER SUCCESS MANAGER I
PowerSchool
04.2023 - Current
SENIOR ASSOCIATE CUSTOMER SUCCESS MANAGER
PowerSchool
08.2021 - 03.2023
CUSTOMER SUCCESS ASSOCIATE
Zwayam Digital Pvt. Ltd.
01.2019 - 01.2021
HR INTERN
The Gateway Hotel
07.2018 - 12.2018
HR INTERN
Vivanta by Taj
05.2017 - 06.2017
STUDENT VOLUNTEER
Little Sisters of the Poor
01.2017 - 02.2017
VOLUNTEER
YWCA (Young Women's Christian Association)
04.2016 - 05.2016
Bachelor of Arts - Economics, Psychology & Sociology
Christ University
01.2015 - 01.2018
12th Standard - Physics, Chemistry, Maths & Computer Science
HAL Public School
01.2013 - 01.2015
10th Standard -
Lawrence School, Lovedale
01.2009 - 01.2013