Passionate about culinary arts with hands-on experience in Indian, Japanese, and Continental cuisines; aspiring to open a boutique café in the future Trained in classical Indian dance (Bharatanatyam), reflecting discipline, creativity, and cultural grounding
Nandini Sharma
Senior Manager
Thane
Summary
Results-driven senior sales professional with 13+ years of experience in the Mumbai real estate market, specializing in team leadership, sales strategy, quality assurance, and customer experience. Successfully associated with leading developers such as Rustomjee, Ekta Developers, Tridhatu Developers, and Piramal Realty. Known for managing and developing dynamic teams while consistently exceeding targets in fast-paced, deadline-driven environments.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Senior Manager, Closing Team
Rustomjee
03.2024 - Current
- Lead and manage a dynamic team within the closing department at Rustomjee, a prominent real estate firm, specializing in delivering exceptional customer service to clients.
- Spearhead the coordination and execution of client interactions, ensuring seamless communication and resolution of queries, concerns, and requests.
- Implement strategic initiatives to enhance client satisfaction and retention, resulting in a measurable increase in repeat business and positive referrals.
- Collaborate closely with cross-functional teams, including sales, marketing, and operations, to streamline processes and optimize the overall client experience.
- Provide mentorship and guidance to team members, fostering a culture of excellence, accountability, and continuous professional development.
- Achievements:
- Successfully led the closing team through various high-pressure scenarios, consistently exceeding client expectations and achieving performance targets.
- Implemented innovative strategies to streamline client-facing processes, resulting in a notable reduction in turnaround time and an increase in overall efficiency.
- Received commendations from senior management for exceptional leadership skills and the ability to inspire and motivate team members to deliver outstanding results.
- Instrumental in nurturing strong client relationships, contributing to Rustomjee's reputation as a trusted industry leader known for unparalleled service and satisfaction.
- Key Skills:
- Leadership & Team Management
- Client Relationship Management
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Strategic Planning & Execution
Manager (Sales)
PIRAMAL Realty (VAIKUNTH)
01.2020 - 02.2024
- Responsible for Direct closures at Site.
- Responsible for Team Productivity & Consistent performance also responsible for positive support at the time of closure of sales.
- Maintaining a healthy pipeline for business continuity.
- Planning and supervising changes and managing the daily operations within support function.
- Sales projections, trends analysis, price forecasting, etc.
- Constantly working on planning and developing customer satisfaction and derive sales numbers whereby enhances company's growth opportunities.
- Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interest.
Sales
PIRAMAL CAPITAL AND HOUSING FINANCE
12.2018 - 01.2020
- Managing walk-in clientele looking for residence buying and hence assisting with the complete experience of the product. (ONLY PIRAMAL FUNDED PROPERTIES
- Updating clients with market conditions and prices and initiating the closing of the deal by handing their queries and Intermediate negotiation processes.
- Developed a series of network by empaneling and activating channel partners to promote sales with various projects with which we have mandates for and hence empowering channel partners to boost their business with our assistance.
- Have been responsible to assist with generation of leads by luxury residence activities, Industrial events and various real estate exhibitions.
- Have been given an opportunity to handle the closing team & train them for better experience of the product & as well have assisted sourcing team with activation of channel partners.
- Assisted Business heads in winning new mandates by helping them with their presentations and keeping them updated with the market trends.
- While working with Piramal and Godrej projects, handled a team of 5 Closing and 7 Sourcing managers. Assisted the teams in their closures and achieving their monthly sales target and maintaining a good conversion ratio.
- Responsible for taking reviews before weekend to understand the walk-in numbers for the CP team and revisits for the closing team.
- Maintain thorough adherence to SFDC and lead tracking mechanisms as required.
- Ensure highest standards of compliance to company policies, processes, and value structure.
- PROJECTS HANDLED:
- 1) SAMRIN DEVELOPERS PVT LTD Thane (Closing TL)
- 2) Tridhatu DEVELOPERS PVT LTd (Closing)
- 3) EKTA DEVELOPERS PVT LTD DADAR (Closing & Sourcing)
Manager (Sales, Marketing & CRM)
SHELTREX DEVELOPERS PVT LTD
09.2016 - 11.2018
- SALES & MARKETING:
- Have been solely responsible for facilitating and conducting site visits & ensuring spectacular site sales experience.
- A prompt Follow-up have been an important agenda for the day with prospective clients & hence developing rapport to sail through better closure for the business.
- Have implemented new lead generation activity along with loyalty programs.
- Was completely responsible for marketing strategies for the company & with the budget allotted have Generating leads through various ATL, BTL, and corporate activities & as well have tied up with banks like ICICI for clientele loan purposes & as well lead generation for our business through banking processes.
- Have been responsible for tie-ups with the channel partners & IPCs for the lead generation & hence helping them with booming their own business & ultimately showing a rising graph towards the organization.
- Coordinating with PR Team for Corporate Communications and Media Articles.
- CRM
- Co-ordinating with various banks to facilitate the bank tie up for disbursement of loans to customers.
- Deftly setting and meeting monthly recovery targets while executing innovative plans, strategies, and different policies for fast recovery from the customers; overseeing outstanding dues/payments.
- Sending demand letters, reminders, cancellation letters, payment receipts and customers dealing, all back-office activities, to maintain sales record & customer details, refunds, cancellations of property, to manage the daily routine working with users.
- Assist team in meeting deadlines (agreements /registrations/ payments) TBS.
Presales
TBSS TATA BUSINESS SUPPORT SERVICE
05.2015 - 08.2016
- Capturing leads, qualifying them and then routing such leads to sales for effective closure
- Handling inbound calls and providing the project information
- Managing the site visit process, fixing the appointment
- In absence of site support take the client to the site
- Post site visit handover the client to the closure team
- PROJECTS HANDLED:
- LODHA FIORENZA
- LODHA VENEZIA
- LODHA SPLENDORA
Analyst Quality & Presales Co-ordinator
V SYNERZIZE GloBaL Services (LODHA PROCESS)
01.2014 - 03.2015
- Evaluating calls and rating them as per the call quality and parameters set by the client (LODHA)
- Making associate wise weekly and monthly reports of Quality scores, overall project performance report, bottom quartile associates.
- Conducting daily briefings and weekly sessions to motivate the associates to improve their call quality and conversion.
- Inducting & Training new resources
- Handling inbound calls and providing the project information to the customer, convincing them to visit the sales office, Scheduling appointment with the sales manager.
- Cross pitching properties to the customer depending upon their requirements and budget
Education
MBA - Online Distance Education
Amity University
Delhi Graduation -B.COM - undefined
Mumbai Board
03.2013
Class XII-HSC - undefined
Mumbai Board
02.2009
Class X - undefined
JASLOK High school
Maharashtra03.2006
Skills
Strategic planning
Talent development
Operations management
Resource allocation
Operations planning
Cross-functional collaboration
Data analytics
Declaration
I hereby declare that all the information provided above is true to the best of my knowledge.
Interests
Timeline
Senior Manager, Closing Team
Rustomjee
03.2024 - Current
Manager (Sales)
PIRAMAL Realty (VAIKUNTH)
01.2020 - 02.2024
Sales
PIRAMAL CAPITAL AND HOUSING FINANCE
12.2018 - 01.2020
Manager (Sales, Marketing & CRM)
SHELTREX DEVELOPERS PVT LTD
09.2016 - 11.2018
Presales
TBSS TATA BUSINESS SUPPORT SERVICE
05.2015 - 08.2016
Analyst Quality & Presales Co-ordinator
V SYNERZIZE GloBaL Services (LODHA PROCESS)
01.2014 - 03.2015
Graduation -B.COM - undefined
Mumbai Board
Class XII-HSC - undefined
Mumbai Board
Class X - undefined
JASLOK High school
MBA - Online Distance Education
Amity University