Summary
Overview
Work History
Education
Skills
Awards Recognition
Personal Information
Accomplishments
Timeline
GeneralManager
NANDINI YAMDAGNI

NANDINI YAMDAGNI

Technical Solutions Specialist
Pune

Summary

Creative and Enthusiastic Cloud Engineer with 7 years of experience in Cloud and Virtualization, project management & process improvement looking for opportunities in customer facing roles.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Technical Solutions Specialist

Google Pune
Pune
08.2022 - Current
  • Apigee Technical Support professional with 1.5 years in troubleshooting Apigee deployments, API proxies, policies, and lifecycle management of APIs
  • Resolve Platinum customer support cases across a variety of industries (e.g., finance, healthcare, retail) related to Apigee product functionality and configuration ensuring positive customer satisfaction rating as per agreed SLAs and SOPs
  • Collaborate with product engineersto identify and escalate bugs, driving continuous improvement of the Apigee platform.

Senior Consultant

Capgemini
Pune
01.2022 - 07.2022
  • Leading a team of 10 across the Wintel/ Exchange and Vulnerability Patch Management Teams
  • Creating dashboard and reporting ensuring project goals are met on time and within scope.
  • Planning, executing & managing resources, timelines & budgets.

Technical Support Engineer

VMware
Bangalore
11.2020 - 01.2022
  • Working on products of VMware: Installation, Upgrades and Migrations for customers using VMware products like vCenter, ESXi and PSC
  • Cloud Architecture SME (AWS, VMware, Networking, Provisioning, Management) implementing technologies, improving coaching & training procedures
  • Strategic advisor driving cross-functional teams to solve complex business problems and generate new leads.

Cloud Operations Analyst

Accenture Pune
Pune
01.2017 - 10.2020
  • Managed key European clients and implemented cloud solutions for them; conducted host maintenance, performed troubleshooting on 10,000 Windows (2008/2012 Servers) that included: administration, installation and configuration related to Active Directory, DNS and DHCP
  • Administered upkeep, created Project Inventory Details, Run Books & SOPs
  • Primary KR for MultiCloud (AWS/Azure/GCP) Transitioning from incumbents to Accenture.

Education

B. Tech - Electronics and Instrumentation

AKGEC Ghaziabad
01.2012 - 04.2016

Intermediate - undefined

Senior Secondary School (Girls), Aligarh Muslim University
01.2011 - undefined

Matriculation - undefined

Our Lady of Fatima Senior Secondary School (CBSE), Aligarh
01.2009 - undefined

Skills

Stakeholder Managementundefined

Awards Recognition

  • 1st Runners Up in Infra Got Talent August'17, participated in drama at "IT Happens"
  • Member of "INSAID" (LinkedIn) whereby learnt Vendor Management, Incident Management, Project Management, Product Management and Strategic Planning
  • Achieved the title Effective Leadership for driving Theatre Workshops across Accenture, Pune DCs
  • Received gThanks, and Peer Bonuses from peers, stakeholders and management for driving cases with empathy, hosting and driving Cultural Events across Google Pune site

Personal Information

  • Date of Birth: 01/18/93
  • Nationality: Indian

Accomplishments

  • Supervised team of vendors in Apigee and Capgemini.
  • Received kudos from feild tems in helping with complex customer issues.

Timeline

Technical Solutions Specialist

Google Pune
08.2022 - Current

Senior Consultant

Capgemini
01.2022 - 07.2022

Technical Support Engineer

VMware
11.2020 - 01.2022

Cloud Operations Analyst

Accenture Pune
01.2017 - 10.2020

B. Tech - Electronics and Instrumentation

AKGEC Ghaziabad
01.2012 - 04.2016

Intermediate - undefined

Senior Secondary School (Girls), Aligarh Muslim University
01.2011 - undefined

Matriculation - undefined

Our Lady of Fatima Senior Secondary School (CBSE), Aligarh
01.2009 - undefined

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NANDINI YAMDAGNITechnical Solutions Specialist