Nandish Shukla
Mumbai,
Summary
Progressive 5 years of professional experience in the Alternatives Market. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with advanced skills in Excel including VLOOKUP, PivotTables and macros. Attention to detail with exceptional organizational skills. Excellent communication skills, both written and verbal. Strong decision making and analytical skills. Passion to learn, self-motivation and determination to succeed. Able to motivate and lead others in a team environment.
Overview
7
7
years of professional experience
Work History
Client Operations Specialist (Operations Team)
IFDS (International Financial Data Services)
Toronto
08.2023 - 03.2024
- Provided assistance and administrative support to the fund managers, brokers, financial advisors via telephone/email and reviewed/ signed off on reports.
- Completed end to end dealer set-up requests.
- Handled all steps of the processing lifecycle, comprising of all work types including high value transactions.
- Provided accurate and timely processing of transactions, activities, services, etc. to respond to stakeholder requests in compliance with regulatory and risk controls.
- Provided support on Settlements and Reconciliations.
- Reviewed capital movements to ensure custody cash balance are in good standing.
- Managed multiple currency fund and banking cut off's by following documented policies, procedures to meet all Service Level Agreements (SLAs)
- Developed and maintained understanding of the business objectives, regulatory requirements and risk inherent in the operations to take appropriate measures.
- Coordinated with Operation groups, State Street Bank and other custodian banks, broker/dealers to exchange information and resolve client problems.
- Analyzed data and information to capture exceptions, issues, open items to provide insights and recommendations.
- Identified issues and problems to get it resolved in timely manner or escalate as required.
- Solid knowledge of International Financial Mutual Fund Record Keeping Systems and Transfer Agency operations business process
Senior Associate (Investor Services)
Morgan Stanley Private Limited
Mumbai
10.2021 - 06.2022
- Set up of new investor accounts ensuring compliance in line with the fund’s memorandum, FINRA, ERISA, Anti-money laundering, FATCA/CRS imperatives.
- Modeled monthly reports, KPI, BAU Productivity and RCSA Sampling.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of clients.
- Evaluated existing & current processes, identified risk areas with corrective measures, suggested controls, created Process documents and flow charts.
- Performed quality assurance testing prior to product launches.
- Critical client distributions: Statements, Contract notes, Estimates, K-1s, AFS Client and Investor Queries to make sure investor is fully documented in terms of AML/KYC, Tax and trade documents are filled as per the funds requirements.
- Trained new hires on customer service protocols. Actively participated in various pillar committees and extra-curricular events.
Operational Analyst (Investor Support Team)
JP Morgan Chase
Mumbai
02.2017 - 09.2021
- Managing client communication reporting for corporate action, Calls & Distribution, Flash & Exposure, PCAP & Tax Estimate and Performance reports for hedge fund, PE & Real Estate fund.
- Working for Alternatives Investment (Hedge Fund, Private Equity and Real-estate Operations), working directly with Fund Accounting Team, Client Reporting team, Investor Relations, and other internal/external partners throughout the investor support life cycle.
- Reconciliation of PCAP, PE Commitment, NAV Performance, HF Positions, Capital Call, Capital Distribution, Corporate actions and PE Commitment amount and client position. Maintaining & delivering more than 65,000 Client investment related Information and creating client lists.
- Migrating new activity followed by flawless processing and execution, which included e-delivery of monthly and quarterly factsheets and Exposure reports. Responsible for preparing and maintaining SOPs & Checklists, risk review, audit sampling and documentation of new migrations.
- Monitored KPIs on a regular basis to assess progress towards organizational objectives.
- Revamped the AI Online webpage to give a better interface to the Bankers and Advisors who refer to this page for generic documents.
Education
Post Graduate Diploma in Business -
George Brown College
Toronto, ON04.2023
Bachelor of Commerce -
University of Mumbai
Mumbai, India04.2016
Higher Secondary Education -
University of Mumbai
Mumbai, India03-2013
Skills
- Microsoft Excel
- Teamwork and Collaboration
- Data Management
- Organizational Skills
- Attention to Detail
- Verbal and Written Communication
- Business Strategies
- People Skills
- Employee Coaching and Motivation
- Business Unit Oversight
Affiliations
- Spot Award - Q4 2023 (IFDS)
- Star of the Quarter - Q1 2022 (Morgan Stanley Private Limited)
- XtraMiler award - Jan 2019 (JP Morgan & Chase)
- Employee of the year 2018 (JP Morgan & Chase)
Websites
Timeline
Client Operations Specialist (Operations Team)
IFDS (International Financial Data Services)
08.2023 - 03.2024
Senior Associate (Investor Services)
Morgan Stanley Private Limited
10.2021 - 06.2022
Operational Analyst (Investor Support Team)
JP Morgan Chase
02.2017 - 09.2021
Post Graduate Diploma in Business -
George Brown College
Bachelor of Commerce -
University of Mumbai
Higher Secondary Education -
University of Mumbai
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