Nandish S. T
Operational and Hardware support ( Team Lead )
Mandya
Summary
A seasoned professional with a Diploma in Electronics & Communication Engineering and over 14 years of experience in Production and Service Delivery. Skilled in providing high-quality technical support, resolving complex customer issues, and bridging communication between product teams and end users. Known for rapid learning of new technologies, strong communication skills, and a commitment to customer satisfaction. Brings creative and structured problem-solving to every challenge.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
Lead I - Lab Support - B1
UST Global
06.2020 - Current
- Company Overview: Intel project | Customer: Intel
- The project involves PCB rework for the user manual, completing rework, and Board bring-up with Remote setup.
- Team handling by assigning the task to team members and tracking the daily activity.
- Share the weekly report with the sponsor.
- Share the lab space allocation with the sponsor every week and ensure that the assigned space aligns appropriately with the planned activities and project requirements.
- Procure the lab requirements based on the details provided by the user, ensuring accuracy and timely fulfillment.
- BKC issues (Best known configuration), Silicon Upgrade with BIOS & Build flashing.
- New Board Setup, Android, Windows OS Installations with supporting drivers.
- Soldering Rework as per document.
- Experience in testing Intel platforms and their components.
- KVM configuration.
- Flashing different types of FW through Dediprog, PSOC, Adwork, and Cypress tool.
- Debug on not working platforms using the postcodes.
- To flash the BKC by using TTK.
- Python SV updating for unlocking the PCH.
- Connection of JTAG for all the platforms for capturing the logs.
- Firmware upgrades, OS upgrades, and Application upgrades on all ongoing projects.
- Installing and configuring Windows 10 with the required software according to lab requirements.
- Configuring and troubleshooting network issues.
- Working on disk-related issues and providing a fix.
- Cloning of disk image, HDD to HDD, and HDD to ISO/IMG image.
- Creation, Deletion, Modification (Add or Remove) of system names, Groups, and OU.
- Updating the latest drivers to docking stations (HP, Lenovo, DELL, OWC).
- Joining the host machines to the Intel domain.
- Vendor coordination for Hardware issues.
- Intel project | Customer: Intel
Service Engineer
CTDI
09.2015 - 05.2020
- Company Overview: Regenersis India Pvt. Ltd | Customer: HP
- The project involves Troubleshooting of Motherboards from card to chip level.
- Diagnose and troubleshoot motherboard issues at the chip level by analyzing schematics and technical documentation; perform circuit tracing and testing of motherboards and related peripherals at the L3 support level.
- Program flash memories using hardware programmers and Uniflash tools; install necessary drivers, configure systems, and perform OS formatting and installations; utilize POST diagnostic cards for hardware fault detection.
- Evaluate customer applications to identify, troubleshoot, and diagnose hardware or software issues by reproducing problems and conducting detailed root cause analysis.
- Contribute to product communication and support documentation by creating and updating customer guides, FAQs, application notes, best practices, and technical integration documents for seamless product interoperability.
- Regenersis India Pvt. Ltd | Customer: HP
Repair Technician & Line Leader
Repair and Return Technologies India Pvt Ltd
11.2013 - 09.2015
- Company Overview: Customer Name: TPV Technology (AOC)
- The project involves Troubleshooting of Monitors & TVs from card to chip level, which in turn involves testing Monitors & TVs by using advanced software technology.
- Implement Kaizen initiatives to improve productivity by reducing product changeover time, ensuring timely turnaround (TAT), and maintaining high yield rates concerning Return Merchandise Authorization (RMA) metrics.
- Troubleshoot and diagnose issues in monitors and TVs at the chip level by analyzing schematics and technical documentation; perform circuit tracing on power boards and mainboards to identify faults.
- Install, configure, and maintain peripherals, microcomputer workstations, LAN/WAN components, and printers to support operational readiness.
- Conduct preventive maintenance on microcomputers, various types of printers, and related peripherals to ensure optimal performance and reduce downtime.
- Maintain accurate asset management records, including tracking, inventory control, and documentation of work completed and ongoing tasks; manage parts inventory, place orders, and verify supplies received.
- Customer Name: TPV Technology (AOC)
Technical Assistant (Testing Engineer)
JVS Electronics Pvt Ltd
06.2011 - 11.2013
- Company Overview: Customer Name: BHEL, UPPCL, PAPOLUR, etc
- The project involves producing numerical & static current, and voltage relays to test advanced global testing zig with 0% tolerance and good customer satisfaction.
- Conduct testing of KPTCL relays, including voltage and current relays, ensuring accurate cage-making and error-free wiring of CT (Current Transformer) boards.
- Modify and program processor boards; troubleshoot CT boards, processor boards, and converter boards; perform onsite servicing of KPTCL panels to maintain operational efficiency.
- Drive cost reduction initiatives through improved productivity and optimized utilization of existing resources.
- Provide technical support and guidance to engineers and technicians to enhance problem resolution.
- Assist technicians in addressing routine customer issues by responding to calls and messages; efficiently redirect customer queries to appropriate engineers or technicians.
- Support repair and maintenance of electronic products and components as needed.
- Customer Name: BHEL, UPPCL, PAPOLUR, etc
Education
Diploma - E&C
Shantiniketan Polytechnic
Skills
Technical support
System maintenance
Board Bring-up & Debugging
Soldering & PCB Rework
System & Firmware Configuration
Operating System & Driver Setup
Networking & Domain Configuration
Lab Operations & Tool Management
Platform & Component Testing
Documentation & Customer Support
Personal Information
- Father's Name: Thimmegowda
- Date of Birth: 05/14/90
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that the above particulars of information and facts stated are true, correct, and complete to the best of my knowledge and belief.
Timeline
Lead I - Lab Support - B1
UST Global
06.2020 - Current
Service Engineer
CTDI
09.2015 - 05.2020
Repair Technician & Line Leader
Repair and Return Technologies India Pvt Ltd
11.2013 - 09.2015
Technical Assistant (Testing Engineer)
JVS Electronics Pvt Ltd
06.2011 - 11.2013
Diploma - E&C
Shantiniketan Polytechnic