Nandita Biswas
Bengaluru
Summary
Well-traveled Implementation Consultant with 6 years of overall experience and a Prince2 certified Project Manager. Competent in system analysis, project schedule creation, resource management, project planning and delivery, progress reporting, master data collecting, and support before, during, and after the go-live phase. Capable of offering end-to-end implementation solutions (starting with conceptualizing, requirement collection, analysis of business processes, GAP-FIT analysis, planning, designing, testing, configuration management, documentation, and closing in conjunction with cross- cultural teams). Satisfied only when customers successfully integrate new products and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
8
8
years of professional experience
4041
4041
years of post-secondary education
1
1
Certification
Work History
Onboarding Consultant
Inspera
Bengaluru
06.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Senior Implementation Analyst
Phreesia
07.2023 - 06.2024
- Master technical product functionality to provide expert consulting services in the areas of workflow analysis, training, build, testing, go-live support, and post go-live optimization.
- Lead and/or Phreesia implementation projects and maintain complete understanding of contract deliverables and appropriate project scope, while serving as the primary point of contact for the client.
- Demonstrate necessary technical skills and the ability to understand and communicate details of client's configuration, admin pages set up, integration, client workflow and other details of integrated product capabilities.
- Communicate effectively with current and prospective clients to understand the value Phreesia can bring to their organization, while conveying the ideal patient and staff experiences.
- Pre and post go live, closely collaborate with Phreesia teams, including Sales, Product Management, Interfaces, Client Success and Deployment, to ensure we are meeting client commitments and providing the appropriate solution.
- Track project using a predefined project plan to deliver on time and utilize CRM platform documenting playbook tasks and upsell opportunities.
- Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, then implement them.
- Handle client escalations and appropriately escalate to senior resources.
- Proactively identify project risks and collaborate with team on mitigation steps.
Implementation Consultant
Telstra Health
03.2022 - 06.2023
- Managing the project from initiating, requirement gathering and analyzing, implementing, and training till the go-live phase.
- Effectively manage action items across multiple simultaneous projects and also conduct project post-mortems and provide recommendations for continuous improvement.
- Taking ownership of product-related queries raised by the clients, supporting development plans with key stakeholders including product management and development.
- Communicate project status and progress to stakeholders, including clients, management, and team members.
- Assisting with developing scalable and repeatable digital study implementation processes.
- Identifying issues, risks, and benefits of existing and proposed solutions and outlining business impacts.
- Ensure that project deliverables are completed on time, within scope, and within budget.
- Effectively documenting the exact onboarding processes put in place- including documenting any fixes or adjustments made during the project life cycle.
Technology Enabled Learning Support Officer, Business Transformation Team Leader
Western Sydney University
08.2021 - 02.2022
- Managed (H5P) digital content and accessibility of digital collateral for Academics and schools.
- Transformation of content into digital technologies.
- Providing technical support to the instructors and students.
- Made changes to the student's site as prescribed by the instructors.
- Undertaking to test for new features and provide post-implementation support.
Business Transformation Team Leader
Western Sydney University
07.2019 - 01.2021
- Lead a team of 3 in a Centre of Excellence, including managing the workflow, in uplifting enterprise-wide Knowledge, Process and Business Improvement capability.
- Enterprise service management program support and strategic stakeholder engagement.
- Optimize enterprise-wide workforce competency in managing service assets (Knowledge, workflow, forms, processes) including Train-the-trainer.
- Facilitated Communities of Practitioners to repeat success and apply lessons learned.
- Worked on WesternNow and ServiceNow platforms to deliver routine work tasks.
Tech Associate
Wipro Limited
09.2018 - 06.2019
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Develop and maintain technical documentation such as user manuals, standard operating procedures, and knowledge base articles.
- Work with other technical teams and vendors to resolve complex technical issues and ensure optimal system performance.
- Participate in IT projects as required, including planning, design, and implementation.
- Provide end-user support and training on software systems.
Education
Masters - Information and communication Technology, Digital Futures
University of Western Sydney
Bachelors - computer application
Techno India
Virtual Program - Global Innovation And Entrepreneurship In Vietnam
Research Institute For Innovation And Development
Skills
- Prince2 certified Project Manager
- Analytical Thinking Skills
- Interpretation Skills
- Excellent Oral, Written, Time Management Skills
- Strong IT skills
- ProMapp
- Jira
- Salesforce
- Agile Project Management
- SQL
Certification
- Business Analysis Foundation
- IIBA Agile Project Management
Phone
+91, 9606982564
Languages
English
Beginner
A1
Timeline
Onboarding Consultant
Inspera
06.2024 - Current
Senior Implementation Analyst
Phreesia
07.2023 - 06.2024
Implementation Consultant
Telstra Health
03.2022 - 06.2023
Technology Enabled Learning Support Officer, Business Transformation Team Leader
Western Sydney University
08.2021 - 02.2022
Business Transformation Team Leader
Western Sydney University
07.2019 - 01.2021
Tech Associate
Wipro Limited
09.2018 - 06.2019
Masters - Information and communication Technology, Digital Futures
University of Western Sydney
Bachelors - computer application
Techno India
Virtual Program - Global Innovation And Entrepreneurship In Vietnam
Research Institute For Innovation And Development