Nandita Didwania
Delhi
Summary
Dynamic Healthcare Professional with almost 8 years of experience across diverse roles, including operations, front office, billing, and finance within the healthcare sector. Expert in optimizing healthcare delivery systems to improve patient outcomes and organizational efficiency. Proven ability to lead teams effectively, implement innovative solutions, and drive process improvements. Skilled in managing complex operations, ensuring compliance, and leveraging data for strategic decision-making. Demonstrates exceptional communication skills, adaptability, and a proactive approach to fostering a positive environment for both patients and medical staff.
Overview
8
8
years of professional experience
Work History
Assistant Manager- Operations
Care & KIMS Hospitals
12.2023 - Current
- Responsible for OPD footfall and business, walk-ins, clinician engagement, and consultant Roster Management.
- Taking care of OP to IP conversions, Patient satisfaction Scores, Various TATs
- To ensure the timely discharge of patients, timely response to TPA queries, sending pre-auth, and uploading final bills.
- Developed a strong referral network in healthcare and insurance by building strategic relationships with coworkers, partners, and vendors.
- Filling the CAPA & ensure to minimize the billing error by time to time training/ counseling secession to the team
- Responsible for maintaining MIS and generating comprehensive reports as and when required.
Team Lead – Front Office
Max Hospitals
12.2019 - 10.2023
- Lead and supervise the team to achieve goals, manage performance with feedback and coaching, delegate tasks based on skills, and ensure clear communication between the team and management.
- Address and resolve team conflicts and challenges to maintain productivity, while onboarding and continuously training team members to enhance their skills and knowledge.
- Oversee project planning, execution, and delivery to align with organizational goals and timelines, prepare and present performance and status reports to management, foster a positive work environment to boost team collaboration and innovation, and ensure the team has the tools and resources needed for effective performance.
Sr. Executive – Billing & TPA
Moolchand Hospitals
06.2016 - 11.2019
- Delivered exceptional service to over 100 customers by consistently monitoring care, proactively resolving issues, and maintaining strong communication, resulting in high satisfaction, client retention, and positive feedback.
- Established a robust referral network in healthcare and insurance by building strategic relationships, enhancing service delivery, and improving outcomes through strong interpersonal and networking skills.
- Coordinated with TPAs, patients, doctors, and hospital staff to evaluate insurance eligibility, streamline care delivery, and manage payment processing, ensuring timely and accurate claim handling through strong organizational and problem-solving skills.
- Consistently ranked as a top performer with an average rating of 4.6/5.
Education
Pursuing MBA -
.
07-2024
Certified Business Analyst Professional (CBAP) -
01.2022
Bachelors of Arts : English -
01.2018
Bachelors of Design -
01.2015
Skills
- Client and stakeholder engagement
- Operations Management
- Communication and Presentation
- Team Management
- Training and Development
- Staff motivation
- Multitasking and prioritization
Timeline
Assistant Manager- Operations
Care & KIMS Hospitals
12.2023 - Current
Team Lead – Front Office
Max Hospitals
12.2019 - 10.2023
Sr. Executive – Billing & TPA
Moolchand Hospitals
06.2016 - 11.2019
Pursuing MBA -
.
Certified Business Analyst Professional (CBAP) -
Bachelors of Arts : English -
Bachelors of Design -
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