Nandita Dinesh Bagde
Nagpur
Summary
I would like to be a part of an organization, where I enhance my skills and to learn academic related theories to be applied in practical and grow in the field.
Overview
4
4
years of professional experience
Work History
Housekeeping Desk Attendant
Crowne Plaza Pune City Centre
Pune
06.2024 - Current
- Company Overview: an IHG Hotel
- An IHG Hotel
- Good knowledge of handling guest requests.
- Good knowledge of Housekeeping operations.
- Responsible for Departmental keys and guest room master cards.
- Responsible for all calls coming to the Desk and to convey the right message to the right person.
- Maintaining records related to day-to-day operations of Housekeeping.
- Follow up with concerned departments in case of guest requests/ complaints.
- Updating the Housekeeping data board with information like VIP in-house, Today’s occupancy Percentage, arrivals, departures, to-do list, rooms for super cleaning, etc.
- Good understanding of property management software ( Eg: Opera, IDS. )
- Allocate work for each staff according to the point system/workload for the day.
- Should have good telephone etiquette.
- Make the relevant room status changes on the software as per the instructions given by floor supervisors.
- Prepare the room discrepancy list for the Front office.
- Prepare the VIP amenities list.
- Prepare the Min BAR consumption list.
- Post mini bar and laundry charges to the respective guest folios.
- Prepare monthly sales reports for Minibar, Laundry, dry cleaning, and any other miscellaneous sales.
- Prepare the missing/broken item register.
- Handle the lost and found procedures and all inquiries.
- Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
- Coordinate with the Engineering / Maintenance department for room maintenance issues.
- Coordinate with the Front office department.
- Should have complete information related to all the rooms in the hotel.
- Should have information of every staff, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, poolside, SPA, etc.
- Give proper handover to the next shift and mention all responsibilities in detail to the next shift staff before leaving.
Event Management
Innovation Company
Nagpur
04.2023 - 05.2024
Industrial Training
The Ritz Carlton Hotel
Pune
01.2023 - 03.2023
- 1 Month Housekeeping
- 1 Month F&B
Housekeeping Desk Attendant
Hotel Royal Regency
Nagpur
02.2022 - 11.2022
OJT
Centre Point Hotel
Nagpur
09.2020 - 02.2021
Education
Bachelor of Hotel Management and Catering Tech. -
LAD College for Women
Nagpur12.2024
Higher Secondary Education -
Kendriya Vidyalaya
Nagpur02.2019
Secondary Education -
Kendra Vidyalaya
Nagpur03.2017
Skills
- Willingness to learn
- Adaptability
- Self-motivated
- Communication Skills
- Bookkeeping
- Report generation
- Housekeeping
- Guest relations
- Customer complaint handling
- Room assignments
Personal Information
Date of Birth: 07/27/99
Training
The Ritz Carlton Hotel Pune, 2023, Housekeeping, 1 Month, F&B, 1 Month
Languagesknown
- Marathi
- Hindi
- English
Otherqualifications
- Certified course in Bakery
- Certified course in F&B
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Housekeeping Desk Attendant
Crowne Plaza Pune City Centre
06.2024 - Current
Event Management
Innovation Company
04.2023 - 05.2024
Industrial Training
The Ritz Carlton Hotel
01.2023 - 03.2023
Housekeeping Desk Attendant
Hotel Royal Regency
02.2022 - 11.2022
OJT
Centre Point Hotel
09.2020 - 02.2021
Bachelor of Hotel Management and Catering Tech. -
LAD College for Women
Higher Secondary Education -
Kendriya Vidyalaya
Secondary Education -
Kendra Vidyalaya
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