NANDITHA ANGADI

Multi-Brand Knowledge: Highlight your ability to understand and apply assurance principles across a diverse product and service portfolio (Telstra, Boost, JB hifi, The Good Guys, Telstra Foxtel).

Customer-Centric Assurance: Emphasize using your knowledge of products, services, and processes to ensure a high-quality customer experience and manage customer issues effectively.

Process Improvement: Focus on identifying and improving processes or policies that are "not ideal," ensuring efficiency and adherence to Service Level Agreements (SLAs).

Analytical Mindset: Showcase your ability to perform root cause analysis (RCA), identify trend patterns, and mitigate impact on services.

Stakeholder Collaboration: Mention experience in leading cross-functional collaboration with teams like Sales, Billing, Product, and Assurance to ensure project delivery without silos.

Incident Management: Detail your experience in managing escalations, leading "war rooms" for critical issues, and spearheading incident monitoring.

Adaptability: Telstra is a fast-evolving environment, so a willingness to work in a constantly changing world and adapt to new technologies and software is important.

Hands on experience on conversation cloud, soft phone, console, DXP, Our Knowledge, Multi brand apps.

Worked for Optus with hands-on experience in customer interactions and service delivery.

A dedicated, customer-focused Customer Service Representative with over one year of experience in the telecommunications industry.

Skilled in negotiating promotional offers to effectively retain customers and reduce churn.

Experienced in de-escalating customer complaints and routing cases to the appropriate department when necessary.

Primarily dedicated to a messaging support platform, with additional experience supporting voice and email channels as required.

Proficient in assisting vulnerable customers, identifying the root cause of issues, and ensuring a high standard of customer service

Hands on experience on Salesforce, live person engage, circle,optimizer assist, Jarvis.