Nand Lal Thakur
Mandi
Summary
Dynamic Operational Manager with extensive experience at THC Hotels Anand Villass Retreat, excelling in operations management and staff scheduling. Proven track record in enhancing guest satisfaction through effective facilities maintenance and prompt issue resolution. Adept at optimizing workforce allocation while fostering a collaborative team environment.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Operational Manager
THC Hotels Anand Villass Retreat
Manali
01.2025 - Current
- Managed daily operations to ensure efficient resort functionality.
- Oversaw staff scheduling to optimize workforce allocation and service delivery.
- Coordinated maintenance and repairs to uphold resort facilities and guest satisfaction.
Operational Manager
Hill County resorts
Manali ( H.P.)
05.2017 - 12.2024
- Managed daily operations to ensure efficient resort functionality.
- Oversaw staff scheduling to optimize workforce allocation and service delivery.
- Coordinated maintenance and repairs to uphold resort facilities and guest satisfaction.
Operational Manager
Mapple retreat
Manali(H.P.)
04.2016 - 03.2017
- Managed daily operations for hospitality services at a premier retreat.
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Oversaw inventory management, including procurement and stock maintenance.
Front Office Manager
Banon Resorts
Manali (H.P.)
04.2009 - 03.2016
- Managed daily front office operations to ensure smooth guest experiences.
- Supervised front desk staff and coordinated scheduling for optimal coverage.
- Handled guest inquiries and resolved issues promptly and professionally.
Education
Bachelor of Arts -
H.p. University
Shimla 03.2000 - 04.2003
Punjab Board - Front Office
Food Craft Institute
04.1998 - 03.2000
Skills
- Operations management
- Staff scheduling
- Inventory management
- Facilities maintenance
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Operational Manager
THC Hotels Anand Villass Retreat
01.2025 - Current
Operational Manager
Hill County resorts
05.2017 - 12.2024
Operational Manager
Mapple retreat
04.2016 - 03.2017
Front Office Manager
Banon Resorts
04.2009 - 03.2016
Bachelor of Arts -
H.p. University
03.2000 - 04.2003
Punjab Board - Front Office
Food Craft Institute
04.1998 - 03.2000
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