Nandu Kishan R
Trivandrum
Summary
Determined investigator at reviewing suspicious unauthorized activities and uncovering fraud. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Excellent reporting and documentation skills.
Overview
3
3
years of professional experience
Work History
Investigation Specialist
Amazon
Hyderabad
06.2020 - Current
- Working experience in IN marketplace
- Trained in NA market place (US and Canada).
- Mentoring BRI investigators as part of APAY SME program.
- Increased experience in working with L4 IC's in doing audits.
- Worked as POC across shifts to ensure smooth communication channel between Work Force Management Team and Investigators.
- Establishing ownership to conduct brain storming and quality content huddles.
- Part of launch in LOP testing.
- Part of launch in JITT testing.
- Contributed process improvement idea in payment investigation.
- Experience in working as POC for Connections, Fun activity, OT and more.
- Up skilling excel and share point knowledge.
- Worked flexible hours; night, weekend, and holiday shifts.
Telesales Executive
Conscience Business Solutions
Trivandrum
03.2020 - 06.2020
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Carried out day-day duties accurately and efficiently.
Internship Student
Thomas Cook India Ltd
Trivandrum
07.2019 - 10.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Experience in checking monthly audits under supervision.
- Interacted with customers by phone, email or in-person to provide information.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
Diploma -
Kerala Institute of Tourism And Travel Studies
Trivandrum06.2019
Bachelor of Commerce - Computer Application
Kerala University - National College
Trivandrum12.2017
Data Science
Scaler Academy
Skills
- Investigative Procedures
- Handling Emergency Situations
- Identifying Fraud Patterns and Account Take Over
- Basic SQL, Python, C & Java skills
- Evidence Processing
- Crime Prevention
- Customer Obsession
- Maintaining Leadership principles
Accomplishments
- Rookie Award
- Hi- Five Award
- Super Star Award
- Space Flight Award
- Making a Difference Award
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Telugu
Elementary (A2)
Timeline
Investigation Specialist
Amazon
06.2020 - Current
Telesales Executive
Conscience Business Solutions
03.2020 - 06.2020
Internship Student
Thomas Cook India Ltd
07.2019 - 10.2019
Diploma -
Kerala Institute of Tourism And Travel Studies
Bachelor of Commerce - Computer Application
Kerala University - National College
Data Science
Scaler Academy
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