Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
NANDU KUMAR S

NANDU KUMAR S

Trivandrum

Summary

Dynamic Customer Care Associate with a proven track record at Asian Paints BHPS Services, excelling in complaint resolution and customer education. Leveraged product knowledge to enhance customer satisfaction and streamlined workflows, significantly reducing response times. Adept at fostering strong customer relationships and facilitating informed decision-making.

Overview

8
8
years of professional experience

Work History

Customer Care Associate

asian paints bhps services
trivandrum
06.2017 - Current
  • Provided detailed product information to enhance customer understanding and satisfaction.
  • Educated customers on product features and benefits to facilitate informed decisions.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Streamlined workflow processes to reduce response times and improve efficiency.
  • Assisted customers with product inquiries and order placements.

Education

Bachelor of Science - Computer Science

MMRHSS
TRIVANDRUM
03-2016

Skills

  • Product knowledge
  • Customer education
  • Complaint resolution
  • Customer relationship management
  • Decision-making
  • Workflow optimization

Languages

Malayalam
First Language
English
Elementary (A2)
A2

Timeline

Customer Care Associate

asian paints bhps services
06.2017 - Current

Bachelor of Science - Computer Science

MMRHSS
NANDU KUMAR S