Kashi Supriya
Secunderabad
Summary
Customer Relationship Manager with a background in Electronics and Communication Engineering. Proven track record in maintaining high client satisfaction levels at My Home Constructions PVT LTD. Adept at cross-departmental coordination, lead generation support, and implementing customer retention strategies to drive business growth and brand loyalty.
Overview
2
2
years of professional experience
Work History
Customer Relationship Manager
My Home Constructions PVT LTD
12.2023 - Current
- Relationship Management: Cultivate and sustain long-term relationships with a diverse portfolio of clients, ensuring consistent satisfaction and brand loyalty.
- Issue Resolution: Serve as the primary point of contact for client inquiries, resolving complex concerns and payment follow-ups with professionalism and speed.
- Cross-Functional Collaboration: Coordinate seamlessly with Sales, Finance, and Operations departments to ensure smooth execution of post-sale processes.
- Marketing Support: Actively assist the marketing team in lead generation initiatives and customer engagement campaigns to expand the client base.
- Data Management: Maintain meticulous records of client communications and payment statuses, providing regular data-driven reports for management review.
- Strategy Development: Assist in developing customer retention strategies and ensuring comprehensive post-sales support.
Education
Bachelor of Engineering - Electronics and Communication
Aurora Engineering College
Diploma - Electronics and Communication
Megha Institute of Engineering
SSC -
Vaishnavi High School
Skills
- Time Management
- Decision Making
- Team Leadership
- Effective Communication
- Conflict Resolution
- Quick Learner
- Problem Solving
- Highly Organized
Projects
- Forest Alerting System (IoT), Developed an environmental monitoring solution using GPS and IoT to detect and report threats like wildfires and illegal logging in real-time.
- Stepper Motor Control (8051 Microcontroller), Implemented mechanical movement control by interfacing 8051 microcontroller I/O ports with motor drivers.
Languages
- Hindi
- Telugu
- English
- Hindi
- Telugu
Core Skills
Time Management, Decision Making, Team Leadership, Effective Communication, Conflict Resolution, Quick Learner, Problem Solving, Highly Organized
Timeline
Customer Relationship Manager
My Home Constructions PVT LTD
12.2023 - Current
Bachelor of Engineering - Electronics and Communication
Aurora Engineering College
Diploma - Electronics and Communication
Megha Institute of Engineering
SSC -
Vaishnavi High School