Nannette Phillips
Indianapolis
Summary
Seasoned healthcare professional with 30 years' experience, seeking to leverage background and education to take next career step in healthcare administration. Demonstrated ability to apply management concepts to advocate for patient and healthcare organization needs. Highly skilled in working within collaborative environments, utilizing effective problem-solving techniques, and developing and providing nursing education. Demonstrated leadership skills that guide nursing teams toward the achievement of positive outcomes and drive organizational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Nursing
Heroes Home Health
01.2025 - Current
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Planned and assigned workload to staff for direct patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Clinical Supervisor
Compass Park
03.2024 - 01.2025
- Daily supervision and performance management for the nursing department
- Perform chart audits for employee charts and patient charts
- Interview, hire new employees
- Provide leadership, mentoring and support for staff
- Assures quality care is provided to all clients using best practices
- Hands on care in the field-admissions, recertifications general and supervisory visits
Director of Nursing
Nurses and More, Inc.
05.2022 - 03.2024
- Development of nursing policies and procedures
- Daily supervision and performance management for the nursing department
- Perform chart audits for employee charts and patient charts
- Interview, hire new employees
- Provide leadership, mentoring and support for staff
- Assures quality care is provided to all clients using best practices
- Hands on care in the field-admissions, recertifications and supervisory visits
- Referrals-determined suitability for admission
- Monitor all QAPI and chair committee
- Maintain physician records and license checks
- Monitor patient insurance eligibility
Clinical Team Leader
Elara Caring
05.2021 - 05.2022
- Daily supervision of team for Medicare clients
- Daily huddle
- Weekly team meeting
- Staff education
- Payroll
- Staff evaluation/performance management
- Review of all OASIS documentation/orders
- Daily/weekly/monthly management meetings
- Monitoring of schedules
- Met financial metrics
- Phone time-staff/patients/physicians/referrals
Director of Nursing
Nurses and More, Inc.
11.2020 - 05.2021
- Development of nursing policies and procedures
- Daily supervision and performance management for the nursing department
- Quality assurance using chart audits and education of staff
- Participation in audits with accrediting bodies
- Provides leadership, mentoring and support for staff
- Assures quality care is provided to all clients using best practices
- Hands-on care in the field-admissions, recertifications and supervisory visits
Director of Nursing
DAMAR
02.2019 - 11.2020
- Daily supervision and performance management for the nursing department
- Provided hands on care to residents with psychiatric and behavioral issues
- Assures quality care is provided to all clients using best practices
- Scheduling of personnel to ensure coverage
- Development of nursing policies and procedures
- Quality assurance using chart audits and education of staff
- Participation in audits with accrediting bodies
- Provides leadership, mentoring and staff support
Senior Clinical Educator
Corizon Health
10.2018 - 02.2019
- Planned and organized staff development and orientation programs for nursing services.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Simulation Director/Faculty
Fortis College
09.2016 - 10.2018
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Incorporated evidence-based care into a practice environment to ensure high quality care for patients and their families.
- Prepared for Indiana State Board of Nursing and ACEN reviews, ensuring required materials were available and practices consistent with standards.
- Communicated students' individual and group performance to lead faculty.
- Efficiently managed daily operations by delivering curriculum implementation, student advisement and continuous improvement of industry best practices.
- Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.
- Frequently provided educational lectures to students.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Evaluated and monitored the progress of 30 students each quarter.
- Uphold patient safety standards by supervising students during medication administration.
- Kept instruction up-to-date by improving instructional materials, ordering equipment and supplies and using learning modalities such as instructional technology.
- Devised educational presentations to creatively communicate coursework objectives.
- Educated and mentored students to help them surmount academic obstacles and personal difficulties.
Case Manager
Bayada
04.2015 - 09.2016
- Assisted patients in receiving high-quality, appropriate care with reasonable results.
- Collaborated with different disciplines to provide cohesive care to patients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Documented plans, findings and results and submitted to employers and insurance carriers.
- Provided necessary health education training for patients and their caregivers.
- Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Ensured HIPAA compliance.
Regional Director of Nursing
Loving Care Agency
08.2008 - 04.2015
- Collaborated with team members in developing best practices to support company objectives.
- Coached and developed direct reports for the operation of up to 7 offices in 4 states.
- Worked within company expense budgets to ensure compliance with company procedures.
- Identified and brought on board new employees who would add value and talent to the Nursing Department.
- Received and researched complaints from families, patients and clinical staff in order to resolve concerns to full satisfaction.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Participated in companywide Quality Assurance Program.
- Built a strong network of outside referral sources within the community.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
- Evaluated accuracy and compliance of all nursing documentation and reports.
- Conducted or approved the performance evaluations of direct reports.
- Actively served on Utilization Review Committee by reviewing policies.
- Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
- Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate.
- Organized and led monthly personnel meetings with 10 team members.
- Developed, planned and organized staff development and orientation programs for nursing services.
- Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
- Implemented standards and methods to measure the effectiveness of agency activities.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Ensured HIPAA compliance.
- Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
Education
Master of Science - Nursing Education
WGU
Salt Lake City, UTAH01.2016
Bachelor of Science - Nursing
Ball State University
Muncie, IN01.1983
Skills
- Leadership and mentoring abilities
- Program development
- Sound decision-making
- Critical thinking proficiency
- Procedure standardization
- Personal and professional integrity
- Strong clinical judgment
- Self-discipline
- Mastery of adult/geriatric care
- Mastery of psychiatric and behavioral care
- Patient and family focused
- Mastery of OB/GYN care
- Mastery of Pediatric Care
- Mastery of emotional, behavioral and psychological nursing skills
- Cultural awareness and sensitivity
- Clinical supervision
- Maintaining quality assurance standards
- Evaluating employee performance
- Managing employee outcomes
- Mastery of financial metrics
- Nurse education and training
- Quality improvement
- Strong work ethic
- Policies compliance enforcement
- Staff recruitment and retention
- Staff scheduling
- Healthcare regulations compliance
- Clinical documentation
- Policy development
- Multidisciplinary team collaboration
- Clinical leadership
- Case management
- Quality assurance
- Direct patient care
- HIPAA regulations
- Discharge and transfer procedures
- Verbal and written communication
- Goal planning
- Accreditation management
- Medicare compliance
- Team supervision
Certification
- Registered Nurse in State of Indiana
- BLS - Basic Life Support
- TB certified/TB instructor
- Core A and B certified to teach
Timeline
Director of Nursing
Heroes Home Health
01.2025 - Current
Clinical Supervisor
Compass Park
03.2024 - 01.2025
Director of Nursing
Nurses and More, Inc.
05.2022 - 03.2024
Clinical Team Leader
Elara Caring
05.2021 - 05.2022
Director of Nursing
Nurses and More, Inc.
11.2020 - 05.2021
Director of Nursing
DAMAR
02.2019 - 11.2020
Senior Clinical Educator
Corizon Health
10.2018 - 02.2019
Simulation Director/Faculty
Fortis College
09.2016 - 10.2018
Case Manager
Bayada
04.2015 - 09.2016
Regional Director of Nursing
Loving Care Agency
08.2008 - 04.2015
Bachelor of Science - Nursing
Ball State University
Master of Science - Nursing Education
WGU
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