Nanthakumar Thiyagarajan

• Conducted market research to identify emerging trends and adjust sales strategies accordingly.
• Increased customer satisfaction by resolving issues promptly and effectively.
• Enhanced overall team productivity by implementing efficient processes for lead tracking, reporting and followups.
• Collaborated closely with technical team members for seamless product demonstrations and presentations.
• Exceeded sales targets consistently through focused account management and strategic planning efforts.

• Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
• Attended machine tools and manufacturing exhibitions i.e., IMTEX 2023 and ACMEE 2023 to promote products and network with industry contacts.

• Servicing and Troubleshooting.
• Erecting the Machine, Commissioning and Handover to our valuable Customer.
• Provide advice and exercise any/all correction actions for any faults or issues discovered at site.
• Attend site meetings as and when required.
• Ensure discipline, Professional work ethic & Collaborative, Productive work relationships with company.
• Provide solutions to customer queries.
• Create and Apply the new research ideas at customer site.
• Maintain time keeping and personal Records.
• Prepare and Submit Performance Reports.
• Installed, configured and tested equipment on specialized platforms.
• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.

• Performed onsite installation, modification and maintenance of systems and equipment.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Network Operation Centre Support.
• Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex issues.

GPA: 7.9%

Percentage: 8.20%

Percentage: 8.20%