Nanthini Munisamy

• Oversaw customer relationship management system to optimize lead tracking and engagement.
• Analyzed market trends, customer feedback, and competitor activities to uncover growth opportunities.
• Enhanced operational efficiency by utilizing analytics tools to inform strategic decision-making.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Resolved staff member conflicts by actively listening to concerns and facilitating discussions.
• Maintained professional, organized, and safe environment for employees and patrons.

• Recruited, trained, and supervised staff to enhance team capability and service quality
• Answered calls professionally to deliver accurate product and service information, enhancing customer experience
• Maintained detailed records of customer interactions and transactions to support service continuity and compliance
• Answering calls professionally to provide information about products and services
• Keeping records of customer interactions and transactions
• Following up to ensure that appropriate actions were taken on customers' requests
• Recorded details of inquiries, complaints, and comments along with actions taken

· Coordinate with the customers to provide the loan from the NBFC partner.

· Need to validate the customer profile to get the loan approval by validating the KYC.

· Follow up the clients to ensure the clients paying the monthly EMIs on time to maintain the cibil score.

· Collaborate with other departments to ensure that financial goals are aligned with overall business objectives.

· Review and approve financial transactions, such as contracts and invoices.

· Develop and implement financial policies and procedures.