Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Nanjappa

Naomi Nanjappa

Bengaluru

Summary

Highly motivated employee with desire to take on new challenges. Experienced and driven Sales Representative with a proven track record of exceeding goals and increasing sales volume and company presence. Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. A strong leader with the ability to increase sales and develop strategies to retain customers.

Overview

4
4
years of professional experience

Work History

Executive Sales Consultant

HealthifyMe
03.2022 - 04.2024
  • Managed complete inside sales cycle from lead generation to closure in a B2C environment, consistently exceeding targets.
  • Effectively communicated product features and benefits through various channels including chats, emails, and calls.
  • Educated and nurtured prospects on product utility and fitment through engaging demonstrations and knowledge-sharing sessions.
  • Onboarded client companies and their employees onto the platform, providing comprehensive support and guidance throughout.
  • Followed up with potential customers to address inquiries and provide assistance with product usability, ensuring positive customer experiences.
  • Developed and maintained strong relationships with existing customers, promptly addressing their needs and concerns.
  • Collaborated with cross-functional teams to gather feedback and contribute to product improvement initiatives.
  • Utilized communication platforms such as Intercom, Freshchat, and Slack to facilitate customer interactions and internal collaboration.
  • Tracked sales progress and achievements, consistently meeting or exceeding targets.

Customer Support Specialist

Fi
02.2020 - 03.2022
  • Worked for Domestic Bank, Fi.money, Neo banking.
  • Developed and maintained an internal customer service database to track inquiries and complaints, streamlining response processes.
  • Analyzed customer data to identify trends, enhancing customer service effectiveness and satisfaction.
  • Led a team in handling customers daily, while personally attending to 100+ customers on a daily basis, effectively resolving issues and providing escalated support when necessary.
  • Answered incoming calls, emails, chats, and inquiries, providing prompt support and facilitating product and service transactions.
  • Consistently met performance standards for response rate, handle time, and service quality.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Effectively managed and led a team of customer support representatives, encouraging a collaborative and high-performing environment.

Education

Diploma - Electronics And Communications

Vivekanada Polytechnic
05-2018

Skills

  • Effective Time Management
  • Fast Learner
  • Leadership
  • Microsoft Excel
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Microsoft Office
  • Adaptability
  • Communication
  • Ability to Work in a Team
  • Customer Service
  • Marketing and Sales
  • Inside Sales
  • Communication Skills
  • Upselling and Cross Selling
  • Cold-calling
  • CRM proficiency
  • Network development
  • Sales Development
  • Sales Presentations
  • B2C Sales

Languages

  • English
  • Kannada
  • Hindi

Timeline

Executive Sales Consultant

HealthifyMe
03.2022 - 04.2024

Customer Support Specialist

Fi
02.2020 - 03.2022

Diploma - Electronics And Communications

Vivekanada Polytechnic

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Naomi Nanjappa